fromMedium3 months agoThe cost of UX: balancing cost, expertise, and impactIn business-to-business UX design, feasibility and viability often outweigh pure desirability, emphasizing the need for design to align with business outcomes and risks.UX design
Business intelligencefromHarvard Business Review10 months agoWhy Loyalty Programs FailEffective loyalty programs significantly enhance customer engagement and drive ROI.Underperforming programs often face issues like poor insights and lack of customer engagement.