"How can we know what the problem is that customers are having before we send a patrol, so we make sure that whoever we send to support that customer, we get the right person there with the right skills in the shortest possible time to get people back on the road in the shortest possible time," he says.
Three years ago, Stellantis and Amazon aimed to create advanced in-car software by 2024 for new revenue through connected vehicles; however, their partnership is now winding down.