#conversational-assistants

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Artificial intelligence
fromHarvard Business Review
5 days ago

What Should Your Company's AI Sound Like to Customers?

Voice AI is becoming the primary interface for customer service, with conversational assistants projected to handle 70% of customer-service journeys by 2028 and 80% of common conversations by 2029.
Artificial intelligence
fromInfoQ
2 months ago

Lessons Learned From Building LinkedIn's First Agent: Hiring Assistant

LinkedIn moved from simple offline GPT-driven collaborative articles to coach-era conversational assistants using prompt chains, retrieval, intent routing, and tool planning.
Artificial intelligence
fromThe Verge
3 months ago

Five different AI browsers have the same problem

AI-powered browsers integrate conversational assistants to automate web tasks and shift users away from traditional search engines toward agent-driven browsing.
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