#customer-interaction

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fromMedium
2 weeks ago

UX and User Assistance: There's been a slight misuse!

When customers receive their order, they don't just unbox the physical product - they unbox their experience as well. This is where technical documentation comes into play.
UX design
Marketing tech
fromTearsheet
3 months ago

GPT-4 faces a challenger: Can Writer's finance-focused LLM take the lead in banking? - Tearsheet

Banks are investing in LLMs for operations and customer interaction, but challenges remain due to inaccuracies in 'thinking' models.
fromVG247
5 months ago

Square Enix enacts new anti-harassment policy to protect its staff from real world and online abuse

Square Enix recognizes the importance of player feedback but emphasizes that harassment crosses a line that endangers employee safety and disrupts customer experiences.
Video games
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