#customer-service-escalation

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Privacy professionals
fromArs Technica
6 days ago

AT&T wrongly charged man $6,196, reversed bill after hearing from Ars

AT&T FirstNet customers are experiencing erroneous $6,200 charges for data usage at $2 per megabyte despite having unlimited plans, requiring escalation to resolve.
Intellectual property law
fromwww.mercurynews.com
1 week ago

Why won't Travelpro repair my carry-on bag? I have a lifetime warranty!

Travelpro must honor its lifetime warranty by replacing a 1998 Rollaboard suitcase with a broken handle, as the Magnuson-Moss Warranty Act requires companies to fulfill written warranty obligations regardless of parts availability.
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