#law-firm-billing

#law-firm-billing

This may be the last year that law firms can expect billing rate increases to drive financial stability, according to a new survey of more than 800 senior finance and legal professionals in large firms across North America, the United Kingdom and Ireland. Technology company BigHand's 2026 finance report suggests that firms can no longer rely on traditional measures of profitability, as clients are demanding more efficiency and predictability amid the increased adoption of artificial intelligence across the legal profession, according to Law.com.

Instead of feeling like you're harassing or bothering clients, the approach is reframed: sending an invoice is an opportunity to showcase the value and work you've delivered. The follow-up isn't about pestering for payment, but about reinforcing the relationship and reminding clients of the progress made on their behalf. Matt explains how training your team to approach these calls with confidence and helpfulness can turn a potentially awkward moment into a positive touchpoint.