The 17-year-old boy, known only as Y, missed out on home-based support for his autism, dyslexia and social skills to which he was legally entitled - partly due to Camden Council's attempt to overturn a special educational needs and disabilities (Send) tribunal's decision. The ombudsman ruled the council caused injustice to both the teenager and his mother - known as Miss X - who experienced "significant distress" during her struggle to get her son support.
His daughter, Ms Z, was his main carer. Miss X, his granddaughter, is a qualified BSL interpreter. In March 2024, Mr Y was discharged from hospital following which he received a care plan. It noted that his first language was BSL and that he required a BSL interpreter although, because of difficulties finding carers with such skills, Ms Z was asked to help them communicate with Mr Y.