E-CommercefromHarvard Business Review1 month agoImproving Substitutions in Online OrderingMismatched product substitutions in online grocery orders erode profitability, damage customer trust, and impede growth of online retail ordering.
Food & drinkfromTasting Table2 months agoThe Disappearing Costco Kirkland Peanut Butter Everyone Seems To Love - Tasting TableCostco swapped Kirkland creamy peanut butter for a cheaper Naturally More variant, prompting mixed shopper reactions over taste differences.