HMRC staff take 500,000 sick days a year as millions of taxpayer calls go unanswered
HMRC staff took over half a million sick days annually for three years, averaging eight days per employee and degrading taxpayer service and productivity.
Former US government tech chief says AI could make navigating the bureaucracy much easier
Providing federal workers AI access automates interagency workflows, returns time for higher-value, creative public service work, and raises productivity without cutting jobs.