Access to Social Security benefits has never been easy, and we found again and again that access had gotten worse over a number of metrics. The new report, coauthored with fellow academics Callie Freitag and Matthew Borus, is based on interviews with 52 attorneys and other specialists who help people get disability benefits.
"I need people who are empowered, keen, enthusiastic and willing to share knowledge," he says, outlining the importance of talent to the effective deployment of data-hungry systems and services in the digital age. Rather than finding a suitable challenge for a technology that's already been procured, Ruffle wants his team to engage with their functional peers. "As a data leader in business, success is all about people coming to us and saying, 'We've got a problem. Can you find the solution?'"