Nokia brings agentic AI to home and broadband networks

""AI makes your end-users less likely to churn, your engineering and help desk teams more productive, and your field teams connect more homes more quickly," Sandy Motley, Nokia's President Fixed Networks, said in a press release. "Nokia's agentic AI puts 600+ million lines worth of broadband experience at the fingertips of every field technician, helpdesk agent, and network engineer - and solves problems before the customer is even aware. We're fundamentally changing how home and broadband networks are deployed and run.""

Nokia is integrating agentic AI capabilities into Altiplano, Corteca, and Broadband Easy to enhance and modernize home and broadband network design, planning, rollout, and operations while reducing costs. The capabilities draw on insights from more than 600 million deployed broadband lines. The goal is to improve productivity and end-user experience across customer care, network engineering and operations, and field force teams. The system provides conversational interfaces for instant access to product knowledge, text/voice/image guidance for field technicians, computer vision for work validation and a live digital twin of the fiber network, diagnostics to detect degradations and prevent outages, and troubleshooting agents that improve root cause analysis and speed remediation. The approach aims to reduce ticket volume and increase first-call resolution rates.

Read at Telecompetitor