"That's why we're building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly. As our Team Lead Account Management, you'll play a key role in driving customer success, retention, and growth across the DACH region. You'll lead, coach, and empower a team of Account Managers to deliver measurable impact for our clients - from SMBs to enterprise brands - while ensuring a best-in-class customer experience."
"Lead, coach, and develop a team of Account Managers to achieve individual and team goals. Define and implement scalable processes that drive customer satisfaction, retention, and account growth. Act as an escalation point for complex client challenges and high-value opportunities. Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey. Use CRM data to analyse performance, forecast results, and identify improvement opportunities."
"Foster a culture of accountability, collaboration, and continuous learning within your team. Balance strategic oversight with hands-on support to help customers unlock the full value of JOIN's platform. You'll report directly to Sales Leadership and collaborate cross-functionally with teams in Product, Marketing, and Revenue Operations. You'll also engage with senior stakeholders across our strategic client base, helping them achieve lasting success with JOIN."
Lead a team of Account Managers across the DACH region to drive customer success, retention, and account growth. Implement scalable processes, act as escalation for complex client issues, and use CRM data to analyse performance and forecast results. Partner with Sales, Product, Marketing, and Revenue Operations to ensure a seamless customer journey and unlock the full value of JOIN's platform. Coach and develop team members, foster accountability, collaboration, and continuous learning, and balance strategic oversight with hands-on support. Engage with senior stakeholders at strategic clients and support measurable impact for clients from SMBs to enterprise brands.
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