"The province's car sales regulator, the Ontario Motor Vehicle Industry Council (OMVIC), says the advertised price in a dealership ad must include all fees the consumer is expected to pay, except HST and licensing. In fact, it's been Ontario law since 2010 that dealership ads must set out the total amount. Marketplace journalists went undercover posing as shoppers across the Greater Toronto Area to find out if they could get a car at the price advertised on the dealerships' websites. Marketplace has received complaints from viewers who said they were being charged for add-ons like floor mats, rust protection and warranties."
"The team tried to get a quote on a new vehicle based on advertisements from 15 dealerships, which included some of Canada's biggest brands: Chevrolet, Ford, Honda, Hyundai and Toyota. The investigation found six of the 15 dealerships charged more than the advertised price. Four of 15 dealerships showed a photo of a more expensive version of the vehicle in the ad than the one they were actually selling. And six of 15 included extra features the undercover shoppers didn't ask for though most of the extras were built into the advertised price and some dealerships agreed to remove them when we asked."
Some Ontario car dealerships add undisclosed fees and optional extras to advertised vehicle prices when customers inquire in person. Ontario rules require advertised prices to include all fees the consumer must pay, except HST and licensing, and that requirement has been law since 2010. A hidden-camera probe tested 15 dealerships representing brands including Chevrolet, Ford, Honda, Hyundai and Toyota. Six dealerships charged more than the advertised price, four displayed photos of more expensive vehicle versions, and six included extra features the shoppers did not request. Complaints cited add-ons such as floor mats, rust protection and extended warranties. Some extras were removable when requested.
Read at www.cbc.ca
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