"IBM Cloud's entire AMS3 datacenter has been offline for at least four hours, reportedly due to a power outage. Sev 1 tickets went unanswered for several hours and information was only provided after contacting our account manager directly. No issues were reported in the IBM Cloud status page during this time."
"IBM is aware of a fire at a datacenter in Amsterdam which serves IBM, in addition to others. The facility has been evacuated and there are no reported injuries. We are working closely with emergency services, addressing the effect on our operations, and coordinating directly with affected clients to address any impacts."
"Cloud status monitoring service StatusGator showed that Big Blue's platform had been flagged as 'service down' by at least 10 users during the morning, with the last report of an outage logged at 2325 UTC. The Downdetector service also showed a number of reports highlighting issues with IBM Cloud starting at about 0715 UTC and continuing through until about 1200 UTC."
IBM Cloud experienced a significant outage affecting its AMS3 datacenter in Amsterdam on Thursday morning, lasting at least four hours. A fire at the NorthC datacenter facility forced evacuation with no reported injuries. During the outage, multiple monitoring services including StatusGator and Downdetector logged service disruptions between 0715 and 1200 UTC, yet IBM's official status page showed no issues. Severity 1 support tickets went unanswered for hours, with customers only receiving information after contacting account managers directly. IBM confirmed awareness of the fire and stated they were coordinating with emergency services and affected clients.
#ibm-cloud-outage #datacenter-fire #status-page-failure #service-reliability #amsterdam-infrastructure
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