"Alibaba's design treats the entire purchase, including payment and post-sale interactions, as something the AI agent can complete end-to-end. The four-billion-item catalogue is a meaningful difference too. Even an aggressive Western comparison falls short by an order of magnitude."
Alibaba is integrating its Qwen AI app with Taobao and Tmall to test agentic shopping at scale. The Qwen app gains access to the full Taobao-Tmall catalog of more than four billion items and to Alibaba-built skills for logistics, customer service, and after-sales workflows. Shoppers can ask the agent to find products, compare listings across sellers, run virtual try-ons, track prices over 30 days, and place orders. Alipay completes the transaction while the agent steps back for final user confirmation. Qwen also powers a shopping assistant inside Taobao rather than operating as a standalone interface. The approach treats the full purchase and post-sale interactions as agent-completable, unlike systems that separate AI answers from payment and fulfillment.
Read at TNW | Artificial-Intelligence
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