"Speedtest Pulse is designed to help keep user experience high as Wi-Fi moves from being what the Ookla press release calls a commodity status to a key element of increasingly complex networks supporting a growing number of connected devices. "While service providers are delivering impressive speeds to the home, the quality of the customer's experience is limited by the performance of the in-home Wi-Fi," Ookla CEO Stephen Bye said in the Speedtest Pulse announcement."
"Technicians have been forced to choose between overly simple apps and cost-prohibitive expert systems. Speedtest Pulse is the solution the industry has been waiting for. We're putting the same advanced expertise trusted by 90% of the Fortune 500 directly into the hands of every technician, giving them a powerful tool to validate in-home Wi-Fi quality, solve problems on the spot, and improve customer experience."
Ookla introduced Speedtest Pulse, a smartphone-based validation and troubleshooting platform aimed at broadband service providers and enterprises. Active Pulse performs a single guided test to instantly validate new installations or pinpoint the source of network issues, providing real-world visibility and improvement recommendations. Continuous Pulse, due next year, will operate as a leave-behind tool that collects performance data to establish baselines, identify intermittent problems, and detect degradation, reducing hard-to-reproduce issues and repeat technician visits. The platform seeks to address in-home Wi‑Fi limitations on customer experience and deliver technician-level expertise at scale alongside Speedtest Certified.
Read at Telecompetitor
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