"The industry is familiar with the challenges SOCs operate under. Alert volumes continue to rise, the attack surface expands, there are more tools to maintain. This makes it difficult to provide fast, consistent response times. Many SOCs still rely on tiered operating models where incidents are passed from one group to the next. Each handover causes delays, context loss and reduced accountability, all of which weaken the SOC culture and slow response."
"A different SOC incident ownership model, where an analyst takes responsibility for an incident from first detection through to full resolution, offers a more resilient and efficient approach. Such a model increases efficiency and, more importantly, empowers engineers to develop deeper insight and deliver better outcomes. In the tiered structure mentioned in the introduction, incidents move from Tier 1 to Tier 2 and then to Tier 3 as complexity increases."
Security operations centers face rising alert volumes, an expanding attack surface, and an increasing number of tools to maintain, which hinder fast, consistent responses. Tiered SOC models route incidents through Tier 1, Tier 2, and Tier 3, introducing delays, fragmenting context, and repeating investigation paths. Fragmentation reduces accountability as no single analyst owns an incident outcome, discouraging Tier 1 decision-making and burdening higher tiers with partial investigations. The cumulative effects include disengagement, burnout, and high turnover. An end-to-end incident ownership model assigns one analyst responsibility from detection to resolution, improving efficiency, preserving context, increasing accountability, and enabling deeper engineering insights.
Read at London Business News | Londonlovesbusiness.com
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