"e are excited that WhatsApp will soon support one of our most requested features - the ability to adopt a username. This has strong benefits for people and businesses alike: usernames offer people a simple way to further protect their privacy by displaying their username rather than their phone number when messaging with others in 1:1 conversations and in groups."
"For businesses, usernames will allow you to easily build your brand presence on WhatsApp based on your name rather than your phone number, making it easier for customers to connect with you. Usernames will make it easier for people to message your business and give them confidence about their privacy - two positive changes to the business messaging experience on WhatsApp."
"In order to process messages from customers who have adopted usernames, businesses will need to prepare your systems and workflows to incorporate this new identifier, referred to as a business-scoped user ID in our technical documents. This new identifier will be available on current and new API versions as a new webhook field. Developer docs are available here."
WhatsApp will introduce adoptable usernames so people can display a username instead of a phone number in 1:1 conversations and groups. Usernames provide a simple method to enhance personal privacy by preventing phone numbers from being exposed during messaging. Businesses can adopt usernames to build brand presence based on a name, making it easier for customers to connect. Usernames increase customer confidence about privacy and simplify messaging interactions with businesses. To process messages from customers using usernames, businesses must update systems and workflows to use a new business-scoped user ID available as a webhook field on API versions.
Read at Social Media Today
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