"The standard police toolkit—a badge, gun, and handcuffs—was often poorly suited to these situations, and at times could make them worse."
"B-HEARD has sent teams of health professionals to low-risk mental health 911 calls previously handled by police, focusing on de-escalation and connecting people to services."
"Nationwide, more than 90 community responder programs now handle roughly 230,000 911 calls each year, focusing on behavioral health crises."
"Studies have shown the programs can reduce police contact, arrests, and improve overall outcomes for individuals in crisis."
Policing in New York City encompasses more than crime fighting, often involving responses to mental health crises. The newly established Department of Community Safety aims to address these situations more effectively. B-HEARD, a community responder program, sends health professionals to low-risk mental health calls, reducing police involvement. This initiative reflects a shift towards a network of services for public safety, with data indicating that community responder programs can improve outcomes and lower legal risks for cities.
Read at www.amny.com
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