"Caltrain has enjoyed a 56 percent increase in ridership this year, earning it the title of the fastest-growing transit agency, according to the American Public Transportation Association. This, of course, corresponds with the rollout of more frequent schedules and its newly electrified service. From a Caltrain release: The increased ridership and satisfaction levels follow the launch of its new high-performance electric trains in September 2024 that offer a better experience for Caltrain riders and provide faster and more frequent service."
"The spotlight of the agency's increased ridership follows Caltrain's own 2025 Customer Satisfaction Survey, unveiled in October, which revealed ridership had grown 57% year-over-year, with weekend ridership doubling and five consecutive months of over one million riders. Alongside the growth in ridership, the rail agency has seen a dramatic increase in ridership satisfaction and the best ratings in the 27-year history of the survey. Surveyed riders reported a record high satisfaction rating of 4.41 out of 5, up from 4.02 in 2024."
Caltrain ridership increased about 56–57% year-over-year after launching high-performance electric trains in September 2024 and expanding more frequent schedules. Weekend ridership doubled and five consecutive months exceeded one million riders. Rider satisfaction reached a record 4.41 out of 5, up from 4.02 in 2024, marking the best ratings in the survey's 27-year history. The agency unveiled its first electrified holiday train at 4th and King Station, continuing a holiday-train tradition that began in 2002. Tickets for the holiday train sold out in 45 minutes, while station-side holiday events remain open to the public.
Read at sf.streetsblog.org
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