"Many customers alleged that they received only automated responses and could not reach a live Starlink representative by phone. One notable case involved a Vermont family that went without internet service for five days after a router failure, unable to activate a replacement device due to the need for two-factor authentication."
"A significant number of customers allege that Starlink does not deliver the internet speeds it advertises. SpaceX notes in its terms that stated speeds are not guaranteed, which has frustrated rural customers who often lack alternative broadband options."
"One family in Warren County, New York, reported that unreliable speeds made it difficult to work from home and care for their special-needs child, whose schooling depends on a consistent connection."
"Customers expressed frustration over long waitlists for Starlink equipment, highlighting hardware delivery delays as a significant issue contributing to their overall dissatisfaction."
Nearly 1,000 complaints to the FCC reveal Starlink customers face major issues, particularly with customer service, where 36% mention 'support' and 28% 'ticket'. Many customers report receiving only automated responses and struggle to reach live representatives. Complaints also highlight unreliable internet speeds, with users stating that Starlink does not deliver advertised speeds, impacting their work and education. Additionally, hardware delivery delays contribute to customer dissatisfaction, as many face long waitlists for equipment.
Read at Telecompetitor
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