"As The Register reported in January, Microsoft contacted subscribers in six Asia-Pacific nations in an email to advise of imminent price rises for M365 bundles that include its Copilot AI service. The emails advised that users could avoid the price rise by signing up for a "Classic" version of M365, but no information about that package was available online. Your correspondent, who has a personal account for M365, tried to find info about Classic mode by re-subscribing to the service."
"The emails advised that users could avoid the price rise by signing up for a "Classic" version of M365, but no information about that package was available online. Your correspondent, who has a personal account for M365, tried to find info about Classic mode by re-subscribing to the service. I saw dialog boxes reading, "I don't want my subscription," and "I want to keep my benefits", but no info about a Classic version."
Microsoft contacted M365 subscribers in six Asia-Pacific countries to advise imminent price increases for bundles that include Copilot. The emails suggested subscribing to a "Classic" version to avoid the increase, but no online information about that option was available. Attempts to find the Classic option while re-subscribing showed confusing dialog boxes and no clear Classic choice. The ACCC began legal action alleging the communications were false or misleading because the undisclosed Classic plans allowed retaining existing features without Copilot at lower prices. Microsoft apologized to Australian and New Zealand subscribers and said communications could have been clearer about non-AI subscription options.
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