""The first mood was chaos," says Gargas."
""What we needed to do was create a definition of what the requirements were going to be. We needed to know what exactly was going to be required in order to put the puzzle together.""
""Hub-to-hub is the lifeline to the airline in order to move crew and more people around," says Gargas."
Jay Gargas, head of schedule planning at American Airlines, arrived in Dallas-Fort Worth after an 18-hour flight and encountered operational chaos following a federal announcement to cut flights. Transportation Secretary Sean Duffy ordered a 10% reduction at 40 key airports starting Nov. 7 to ease pressure on an air-traffic control system amid a month-plus government shutdown. Gargas and his team defined required reductions and, within roughly 36 hours, produced a revised schedule for about 6,100 daily flights and delivered an implementable plan by 11:30 p.m. that night. Reductions focused on regional affiliates and non-hub domestic routes to minimize customer and crew disruption while keeping hub-to-hub routes intact; for example, one of 11 daily Dallas-Fort Worth to San Antonio flights was canceled while hub connections such as Dallas-Fort Worth to Chicago were retained.
Read at Fast Company
Unable to calculate read time
Collection
[
|
...
]