"Think about if you're having a discussion with a mutual friend on a Facebook post instead of at a gathering in someone's house, if you're venting to another friend over text instead of in the pub, or if you're interviewing for a job on a video call instead of in real life. The words you use might all be the same, but there's less to go on overall. Information, here, should be taken very broadly."
"Not just a fact about what someone has said, but the emphasis in their voice, their body language, the way they've said it, the overall environment beyond the video screen, etc. Think about the difference between seeing two breakfast menus with pictures of food: one in color, another in black-and-white. Even if you can still see the same items (the hash browns, the beans, the toast, the avocado), the former picture is more likely to give you a better impression of how delicious it would be."
Digital interaction presents real challenges despite advantages like privacy, control, and connecting people who otherwise would not meet. Technology can overcome physical barriers and expand communication reach. Online exchanges typically transmit less contextual information than in-person interactions. Missing elements include vocal emphasis, body language, pacing, and the surrounding environment. Conversations on social posts, text messages, or video calls often lack cues available at gatherings, pubs, or face-to-face interviews. The difference resembles viewing a food photograph in color versus black-and-white: the color image evokes more vivid impressions and appetite. Reduced informational richness online makes empathy and mutual understanding harder to achieve.
Read at blog.apaonline.org
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