#ai-in-e-commerce

#ai-in-e-commerce

The forecast, released today and based on data drawn from Salesforce platforms Commerce Cloud, Marketing Cloud, Service Cloud and Agentforce, predicts that global ecommerce sales in November and December will reach a record $1.25 trillion, an increase worldwide of 4%. In the U.S., online sales are projected to increase 2.1%. "The way consumers are shopping is changing at a fundamental level," the report states, noting that AI and agents are projected to drive 21% of all holiday orders globally, resulting in $263 billion in sales.

Remark is leveraging thousands of human experts to assist users in real-time during their purchasing process, improving models with conversational data.