#customer-engagement

#customer-engagement

"Rufus is expected to generate over $10 billion in annual incremental sales for us," Jassy said on the call. According to Jassy, 250 million shoppers have used Rufus this year, with monthly active users growing 140% year over year and interactions increasing 210%. Customers who engage with Rufus during their shopping journey are 60% more likely to complete a purchase compared to those who don't use the assistant.

In today's competitive business landscape, technology is no longer a support function; it is central to driving growth and strengthening customer engagement. Companies across industries are increasingly adopting digital tools to streamline operations, better understand their audiences, and create personalised experiences. From artificial intelligence and data analytics to blockchain, marketing automation, and cybersecurity, businesses are leveraging innovative solutions to expand and deepen connections with clients.

In today's hypercompetitive business environment, sales remain the lifeblood of every corporate enterprise. Yet, despite its critical role, research reveals that a significant percentage of sales professionals are not adequately equipped to meet ever-evolving customer demands. This gap underscores the increasing importance of sales training as a structured approach to improving employee capability, enhancing customer engagement, and ultimately driving revenue growth.

If your inbox is full of conversations that go nowhere, you're building rapport for too long before you sell. The pain of staying polite is losing the sale to someone bolder, faster, and clearer.

Warby Parker has decided to discontinue its home try-on program, stating that it will focus on in-person and virtual try-on options instead.

Client portals serve as a secure, self-service interface allowing clients to access information, documents, and communications about services or projects, functioning like a 24/7 digital front desk.

"On average, independent restaurants make 3-5% profit margins, and that's on good days," McBride says. "You are getting into this business because you truly believe in hospitality."

Value-driven content naturally attracts leads without much convincing. When interacting with personalized tools like quizzes or calculators, users gain insights while building trust.

Many businesses lose potential customers simply because their sign-up forms are confusing, cluttered, or too long, or they cannot organize the queries and feedback efficiently.

Only 19% of organizations have achieved true sales and marketing alignment, according to Strava Technology Group research.

AI is embedded in marketing strategies, supporting campaign performance, optimizing spend, and automating decision-making, with advanced teams integrating AI across data, media, and creative workflows.

AI-powered sales tools, particularly Generative Pre-trained Transformers (GPTs), enhance sales processes by refining pitches, personalizing outreach, and predicting customer needs, improving competitiveness.

Open-ended questions in sales invite prospects to share their needs, challenges, and preferences, fostering dialogue that leads to deeper insights and engagement.

Positive reviews can boost SEO as they indicate trustworthiness, a key metric that Google uses for ranking websites. They also communicate to potential customers that the brand is worth their investment.

The latest release features several enterprise-grade components to improve performance and maximize revenue at any scale, chief among them the addition of vector indexing for the efficient storing and retrieving of high-dimensional vector data.

To celebrate its 98th anniversary, 7-Eleven will hold Free Slurpee Day from 11 a.m. until 7 p.m., featuring small Slurpees and the popular flavor Mountain Dew Infinite Swirl.

In today's hyper-competitive marketplace, thought leadership has evolved from a marketing buzzword into a strategic business imperative. It's no longer enough to merely join the conversation - lasting advantage belongs to those who shape it.

By embedding its Rapid Rewards program into the NFL experience, Southwest built a loyalty strategy that extends well beyond the game.

In 2025, customers demand instant answers and consistent service. If your team leaves voicemails, others are closing deals with 24/7 intelligent outreach powered by AI.

Remark is leveraging thousands of human experts to assist users in real-time during their purchasing process, improving models with conversational data.

"We have what we call the 'aha' moment, which is what happens when a customer steps into a pair of Kizik shoes... It's one of those 'wow' moments where people realize how our shoes work."

69% of consumers say being part of a community makes them more likely to buy from a brand more often.

Our More Card Stamps loyalty program has been incredibly popular, with fans of the Pyrex range being quick to collect their stamps in exchange for a product or two, or more.