#employee-surveillance

#employee-surveillance

The quantum theory of management includes an analogy for the physical law of the observer effect, where observing a system changes its state. When you make a metric a target, it is not useful as a metric. Instead of reflecting whatever underlying behavior it was intended to measure, the metric becomes a measure of how well the benchmark is being gamed.

Bossware systems typically allow employers to track everything from idle time and log-in activity to the use of social media or AI tools. Some go further, offering real-time screenshots, keystroke tracking and app usage analysis. Proponents argue such systems can help prevent insider threats, protect sensitive information and identify productivity issues. But the practice is proving divisive. The CMI found a large minority of managers believe digital snooping undermines trust with staff and risks intruding on personal privacy.