Mews, a hospitality technology firm from Amsterdam, has launched its AI Smart Tips feature that centralizes guest insights to improve service. This tool is now accessed over 5 million times weekly by hotel staff, providing them with a holistic view of guest preferences and behaviors. By consolidating information in a user-friendly manner, Mews enables faster responses to guest needs, ensuring high-quality, personalized service. The feature has transformed operations, allowing teams to deliver detail-oriented care, as evidenced by the positive reception from hotels like Boardwalk Boutique Hotel Aruba.
The bananas our housekeeping team noticed in a guest's room? The system remembered, so we made sure to leave bananas in their room during the next day.
With AI Smart Tips, our staff sees everything they need in one blink of an eye.
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