Starbucks is piloting Green Dot Assist, an AI-powered tool developed with OpenAI that aids baristas in remembering drink recipes and suggesting food pairings. The tool functions on iPads in stores, allowing partners to receive instant answers and visual guides on drink preparation. Starbucks aims this initiative at enhancing operations and customer connections, aligning with CEO Brian Niccol's strategy for a more inviting store atmosphere. Currently, Green Dot Assist is operational in 35 stores, with plans for broader implementation in the US and Canada by fiscal year 2026.
Instead of flipping through manuals or searching for answers, partners can now ask questions on in-store iPads and receive instant, conversational responses.
This marks a significant step forward in our commitment to streamlining operations, reducing friction, and giving partners more time to focus on crafting beverages and connecting with customers.
Collection
[
|
...
]