The promises and pitfalls of UX in AI-driven mental health care
Briefly

The article discusses the transformative potential of AI in mental health care, acknowledging both its benefits and risks. AI technologies, such as chatbots, can offer around-the-clock support, reduce costs, and help to normalize conversations about mental health. However, the article stresses the importance of understanding the unintended consequences of these technologies. It raises crucial questions about how AI affects human relationships and the necessity for responsible design, especially concerning vulnerable individuals. The case of a young boy developing a strong emotional bond with an AI chatbot illustrates the delicate balance required in this new frontier of mental health care.
We found that each individual hysterical symptom immediately and permanently disappeared when we had succeeded in bringing clearly to light the memory of the event which provoked it.
AI developments are creating significant opportunities for digital healthcare to enhance patient outcomes and streamline clinician's workflows, fostering a more customised health care experience.
The big question is: how AI as the interface between human-to-human care in mental health can enhance and erode the fabric of that relationship.
It would be irresponsible to discuss only the promises of AI-driven mental health care without acknowledging its potential dangers, especially for vulnerable individuals.
Read at Medium
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