"During a panel session at the Fortune Global Forum in Riyadh last week, Anne Lim O'Brien, vice chair and partner at Heidrick & Struggles, said, "Professional services-lawyers, accountants, management consultants like myself-the ones who actually process, analyze, and deal with a lot of data, those are the skills that can be replaced by AI and agentic AI." Hisham Radwan, CEO of Cigna Insurance Saudi Arabia and a fellow panelist, added actuaries to that growing list."
"But she noted that companies must address a critical question: What are they doing with the time AI saves? For leaders, the promise of AI goes far beyond efficiency-it should free time for strategic thinking and innovation, she said. It's also an opportunity to double down on skills like emotional intelligence, which is widely considered one of the core human abilities that AI cannot truly replace, she added."
Artificial intelligence is redefining the workplace and affecting corporate jobs. Professional services that process and analyze large amounts of data — including lawyers, accountants, management consultants and actuaries — face automation from AI and agentic systems. AI is advancing rapidly and functions primarily as an enhancement to human capabilities. Companies moving from AI hype to adoption report productivity gains and must determine how to use the time saved. Leaders should repurpose that time for strategic thinking, innovation and strengthening emotional intelligence. Amazon announced reductions of roughly 14,000 corporate roles, mainly middle managers, while offering internal transfers, severance, outplacement and benefits.
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