Richard Caring issued an apology to suppliers of his restaurant business after an unauthorized letter demanded a 2.5% cut to invoices. The letter, intended to address increased trading costs, was deemed inappropriate by Caring, who stressed that such measures would not be implemented without mutual agreement. While the cuts won't be entirely reversed, the company plans to negotiate with suppliers. One supplier expressed shock at the letter's tone and responded by increasing his prices in retaliation, illustrating the tense supplier relationships during challenging economic times.
"This letter should not have been written in the manner that it was. I had not seen it and certainly had not approved it. I want to apologise to our suppliers for the letter, which is totally incorrect."
"We are asking all of our supplier partners to work with us as we support each other through this difficult period."
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