C Spire has upgraded to Netcracker Technology's GenAI Telco Solution in their Revenue Management system. This integration aims to automate the billing care process, enhancing customer experience for both B2C and B2B segments. By using GenAI, C Spire will streamline its customer service operations, reducing call center traffic and operational expenses. The advanced AI capabilities not only address billing inquiries but also provide avenues for personalization in customer interactions and revenue growth. C Spire's leadership sees immediate benefits and a potential for increased customer satisfaction.
"Netcracker's GenAI solution was very appealing to us, so knowing we can integrate it with the revenue management offering made it an easy decision to deploy."
"We're excited to bring our GenAI capabilities to C Spire's customers and care agents, all of whom will quickly see the advantages of having this integrated solution."
Collection
[
|
...
]