#customer-experience
#customer-experience

Artificial intelligence

94 per cent Indian professionals use AI, believing it saves time: Report

94% of Indian professionals use AI, believing it saves time. [ more ]

Entrepreneur

Artificial intelligence

6 Ways AI is Changing Real Estate | Entrepreneur

AI is transforming the real estate industry by streamlining operations and enhancing customer experience.

AI integration is reshaping business strategies within the real estate sector. [ more ]

Entrepreneur

moreartificial-intelligence

Marketing

5 Trends That Are Shaping the Next Generation of Marketing | Entrepreneur

IT solutions like AI and automation enhance digital marketing

AI revolutionizes marketing with chatbots and predictive analytics [ more ]

#generative-ai

Data Science Central

Artificial intelligence

Why intelligent brands are reverting to user-generated content amid the generative AI boom - DataScienceCentral.com

Brands facing choice to join generative AI trend or compete with it authentically. [ more ]

Fast Company

Artificial intelligence

The leaders of IKEA, ServiceNow, Coursera, and Publicis Sapient offer different visions of how AI will impact their companies

Business leaders are actively embracing generative AI tools, striving to enhance customer experiences and data privacy. [ more ]

Fast Company

Artificial intelligence

Amazon's marketplace is broken-but Andy Jassy wants to give you an AI shopping assistant

Generative AI is the future direction for Amazon according to CEO Andy Jassy's letter to shareholders. [ more ]

MarTech

Artificial intelligence

Oracle brings new genAI capabilities to Oracle Fusion Cloud Applications Suite | MarTech

Oracle announced generative AI tools for front and back office applications, including CX enhancements.

New genAI capabilities for marketing, sales, and service teams aim to enhance productivity and customer engagement. [ more ]

moregenerative-ai

#customer-satisfaction

Creative Bloq

17 hours ago

Marketing

Why brands "obsessed with their customers" are winning

Perceptions may not always reflect the truth; isolating real-world impacts of experiences informs decision-making and ROI justification. [ more ]

Shopify

morecustomer-satisfaction

Marketing

How To Create a Successful CRM Strategy (2024) - Shopify

Strong customer relationships require more than platitudes about customer satisfaction. CRM strategies leverage data to enhance customer experiences and drive business growth. [ more ]

#influencer-marketing

Forbes

Marketing

3 Keys To Successful Direct-To-Consumer E-Commerce

Strategic planning and execution are vital for success in Direct-to-Consumer (DTC) e-commerce. [ more ]

The Drum

Marketing

The Drum

Consumers are eager for in-person shopping post-pandemic restrictions.

Retail sales are predicted to surge as revenge shopping gains momentum. [ more ]

moreinfluencer-marketing

#rebranding

Adweek

4 days ago

Marketing

Crossmedia Wins Edible's Performance Media Business

Edible rebrands to expand product offerings and target Gen Z, utilizing data-driven strategies for enhanced customer relevance. [ more ]

Itsnicethat

Graphic design

The Asda rebrand features fruit stickers and an unexpected approach to typography

Asda underwent a rebranding to create a more cohesive and personable experience for customers. [ more ]

Creative Bloq

Graphic design

This delivery service rebrand is bringing me joy

GHTK's rebrand focuses on modern design and joyful imagery to propel the brand into the future with a creative spirit.

The rebrand of GHTK preserves its trustworthy nature while incorporating elements inspired by Vietnam's bustling traffic for a fun, contemporary feel. [ more ]

morerebranding

Coindesk

5 days ago

Marketing

Jeff Kauffman: Decentralized Social Will Revolutionize Marketing

Marketing has evolved through technological advancements, transitioning into a complex global industry adjusting with communication innovations. [ more ]

Marketing Dive

6 days ago

Marketing

Augmented reality entices brands with endless off-package marketing space

Augmented reality blends real and digital worlds for immersive experiences. [ more ]

#innovation

Inc.com

Marketing

8 Strategies for Sustainable Growth

Cultivate a clear vision, prioritize people and culture, embrace innovation, focus on customer experience. [ more ]

ITPro

Artificial intelligence

The language of innovation

AI is integral to innovation across various industries, driving profitability and enhancing customer experiences. [ more ]

Sitepoint

Artificial intelligence

Digital Transformation with AI: The Benefits and Challenges - SitePoint

AI can accelerate digital transformation by improving customer experience, optimizing business processes, and fostering innovation.

Digital transformation requires a clear vision, strong strategy, committed leadership, skilled workforce, supportive culture, and continuous learning mindset. [ more ]

moreinnovation

#ecommerce

Shopify

Web design

How To Use Faceted Navigation To Improve Ecommerce UX (2024) - Shopify

Faceted navigation enhances the customer experience by allowing users to filter search results based on multiple criteria within a parent category. [ more ]

Shopify

Marketing

Ecommerce vs. Dropshipping: Breaking Down How They Compare (2024) - Shopify

Consider ecommerce vs. dropshipping for online business: overhead, inventory, shipping, and customer experience are key factors to decide. [ more ]

Shopify

Graphic design

Ultimate Guide To Product Packaging: Design Tips for 2024 - Shopify

Packaging serves multiple functions beyond protection, offering a valuable marketing opportunity for online brands. [ more ]

Practical Ecommerce

Marketing

New Ecommerce Tools: March 25, 2024

Checkout.com partners with Bolt for accelerated checkout

ParcelLab launches Order Tracking for Salesforce, Cirro Fulfillment integrated with Shopify [ more ]

moreecommerce

MarTech

Marketing

Escaping the marketing circus: How empathy can realign brands, audiences and results | MarTech

Marketers face challenges due to audience, internal, and client disconnects leading to short-termism, lack of authenticity, isolation, and pressure for immediate ROI. [ more ]

TechRepublic

4 days ago

Marketing

How to Create Effective CRM Strategy in 8 Steps

CRM strategy is essential for understanding and meeting customer needs, enhancing customer experiences, and driving business profitability. [ more ]

Yanko Design - Modern Industrial Design News

Apple

10 Best Accessories To Pair Up With Your iPhone 15 - Yanko Design

Apple continues to innovate with new iPhone releases and accessories, catering to customer needs and preferences. [ more ]

Forbes

Marketing

Council Post: 13 Retail Trends Biz Dev Leaders May Want To Consider

Seasoned biz development executives should embrace current retail trends for brand exposure and success. [ more ]

#personalization

MarTech

Artificial intelligence

How AI impacts the customer experience, when it's done well | MarTech

AI is increasingly utilized by marketers to enhance customer experiences. [ more ]

Black Enterprise

Artificial intelligence

7 Tips To Use AI To Acquire And Retain Customers

AI applications are pervasive in today's technology, especially in customer service and retail sectors. [ more ]

MarTech

Agile

Crafting exceptional customer experiences with AI and agile: A 5-step guide | MarTech

Marketers aim for outstanding customer experiences through AI and agile methods. [ more ]

The Economic Times

Artificial intelligence

How entrepreneurs can leverage AI to maximise the value of their customer interactions

AI can enhance customer interactions and drive sales by learning from conversations, providing personalized experiences, and streamlining support tasks. [ more ]

MarTech

Data science

The customer data platform market | MarTech

Successful marketers leverage customer data platforms (CDPs) to enhance personalized interactions and improve customer experience in an omnichannel digital business environment. [ more ]

The Drum

Marketing

Combating cookieless: Why opt-in, people-based marketing will replace third-party cookies

Embrace people-based marketing in a cookieless era for precise targeting.

Third-party cookies limit retargeting capabilities and create disjointed customer experiences. [ more ]

morepersonalization

Futurism

Cars

YouTuber Melts Down as Tesla Refuses to Replace His Lemon Cybertruck

Tesla owner faces challenges with Cybertruck, leading to frustration and rethink of Tesla loyalty. [ more ]

#technology

MarTech

Marketing

Alicia Arnold: Spotlight on the expert | MarTech

The integration of technology with marketing is essential for effective customer experience. [ more ]

MarTech

Marketing

The state of digital customer experience | MarTech

The retail industry is experiencing significant digital transformation, highlighting the importance of technology, data, and maintaining a human touch in digital experiences. [ more ]

moretechnology

#digital-transformation

ITPro

Artificial intelligence

How Sainsbury's plans to become the UK's "leading AI-enabling grocer"

Sainsbury's partners with Microsoft for AI tools to enhance operations and customer service. [ more ]

LogRocket Blog

UX design

Leader Spotlight: Growing the omnichannel market, with Christine Kuei - LogRocket Blog

Transitioning into product management requires a diverse background and foundation in data-driven decision-making and customer empathy.

Small changes in online experiences can have a significant impact and lead to positive multiplier effects. [ more ]

Medium

UX design

Empower Digital Transformation in Banking with UX Design

Digital transformation in banking is driven by customer expectations and competitive pressures.

Mid-size banks and credit unions have significantly increased investments in digital transformation. [ more ]

Forbes

moredigital-transformation

Marketing

Council Post: What Marketers Need To Get Right About Today's Value Economy

Companies are shifting to digital experiences for long-term growth.

Marketers need to focus on building personalized experiences for the value economy. [ more ]

#collaboration

Smashing Magazine

UX design

Transforming The Relationship Between Designers And Developers - Smashing Magazine

Effective collaboration between designers and developers is crucial for product quality and customer experience. [ more ]

Berlin Startup Jobs

Berlin

Job Vacancy: Senior Frontend Engineer (ReactJS) (f/m/d) // JOIN Solutions AG | IT / Software Development Jobs | Berlin Startup Jobs

JOIN is a rapidly growing HR-Tech startup in Europe with a mission to democratize recruiting for Small & Medium-sized Businesses (SMBs).

The team at JOIN values collaboration, communication, and innovation to create meaningful features and improve the customer experience. [ more ]

morecollaboration

MarTech

UX design

24 customer experience misconceptions debunked | MarTech

Customer experience is the sum of all customer-brand interactions, including emotions and perceptions. Misconceptions dilute its importance. [ more ]

#online-retail

The Daily Dot

Marketing

'They only offered him 20% of his money back': Customer accuses 1-800 Flowers of false advertising

Customers accuse 1-800 Flowers of false advertising due to discrepancies in flower arrangements. [ more ]

CX Dive

Marketing

Digital engagement fell as retail customers moved to mobile, study finds

Mobile shopping dominated with 77% share in 2023.

Decrease in digital engagement on mobile, impacting various retail sectors. [ more ]

moreonline-retail

#online-business

TechRepublic

Business intelligence

Online Business vs. Brick-and-Mortar: Pros and Cons | TechRepublic

Online businesses face challenges such as impersonal customer experience due to lack of face-to-face interactions. [ more ]

TechRepublic

Business intelligence

Online Business vs. Brick-and-Mortar: Pros and Cons | TechRepublic

Online businesses face challenges in delivering personalized customer experiences due to the absence of face-to-face interactions. [ more ]

moreonline-business

Washingtonian - The website that Washington lives by.

Wine

A Natural Wine and Plant Shop Is Coming to Cleveland Park

Vinery, a wine and plant shop, aims to make natural wines approachable and offers personalized tags with detailed information to enhance the customer experience. [ more ]

Eater NY

Deliverability

Frog Club Won't Make You Grovel for a Table Over Email Anymore

Restaurateur Liz Johnson transitioned Frog Club from email-only reservations to the Resy platform, improving accessibility for customers and organization for the establishment. [ more ]

#usability

Creative Bloq

UX design

"Make something people want to steal," 7 tips for better menu design

Menus are crucial for restaurants, acting as the main piece of required collateral connecting with guests in a meaningful way. [ more ]

Medium

UX design

Are you ready for UX in 2024?

UX design is not just about making users happy but is primarily focused on generating revenue for the company by providing a positive user experience. [ more ]

moreusability

#business-strategy

adlibweb.

Marketing

How to Improve Customer Experience With a Loyalty Program

Loyalty programs are key in improving customer experience and building lasting relationships. [ more ]

Entrepreneur

Business intelligence

How to Embed Customer-Centricity into Your Business | Entrepreneur

Strategic client orientation goes beyond service enhancements to embed client understanding into all business facets.

True client orientation necessitates a holistic strategy considering every client touchpoint, exceeding expectations. [ more ]

morebusiness-strategy

MarTech

Marketing

The future of marketing is social | MarTech

Social-first brands see 10.2% revenue increase by repositioning social at the core of brand and customer experience. [ more ]

#feedback-collection

MarTech

Marketing

Qualtrics launches new Strategy & Research Suite for XM | MarTech

Qualtrics launched Strategy & Research Suite for customer feedback collection and optimization with AI-powered solutions. [ more ]

Azure DevOps Blog

DevOps

New Boards Hub on as default - Azure DevOps Blog

Rollout of New Boards Hub as default experience

Opportunity to switch to New Boards Hub manually [ more ]

morefeedback-collection

#data-utilization

MarTech

4 weeks ago

Marketing

Unlock marketing efficiency: The essential guide to martech stack optimization | MarTech

Martech optimization is crucial for efficiency, data utilization, customer experience, and cost management in marketing operations. [ more ]

MarTech

Marketing

Q&A with David Iscove: The MarTech Conference | MarTech

Customer-centricity requires a top-down commitment to recognizing and prioritizing customer influence.

Leveraging customer data effectively is crucial to being truly customer-centric. [ more ]

moredata-utilization

#brand-building

Entrepreneur

4 weeks ago

Tech industry

The Top 2 Reasons Amazon Sellers Fail | Entrepreneur

Avoid common pitfalls when launching products on Amazon by focusing on brand building and customer experience. [ more ]

The Drum

Marketing

Grocery delivery 'brings the magic' to the mundane in mind-bending Gopuff ad

Gopuff aims to infuse magic into everyday routines through its 'Bring the Magic' campaign. [ more ]

Adweek

Marketing

The Rise and Remit of the Chief Brand Officer

The CBO role complements the CMO in recognizing the changing landscape of customer engagement.

Technological acceleration is reshaping brand-building, requiring a focus on customer experience channels. [ more ]

morebrand-building

LogRocket Blog

UX design

Service design in action: Creating memorable experiences for small businesses - LogRocket Blog

Service design improves customer experience and business operations through collaborative methodologies. [ more ]

Forbes

DevOps

Council Post: Leveraging Test Observability For Agile Software Development

Observability is critical for tech companies to evolve and understand performance.

Implementing test observability provides 360-degree visibility into tech stack for proactive issue resolution.

Observability improves customer experience by enhancing performance, reliability, and functionality.

Test observability can lead to slashed bug fixes and provide high-quality software products. [ more ]

InfoQ

DevOps

Durable Execution for Control Planes: Building Temporal Cloud on Temporal

Managed cloud services are a great way to provide better experiences for customers and monetize server technologies. [ more ]

New York Post

Wine

This restaurant gives a free bottle of wine - but you have to give up your phone

Disconnecting from phones at Al Condominio in Italy earns diners a free bottle of wine and a chance at a complimentary meal. [ more ]

Hubspot

Marketing

How to Build an Inclusive SEO Strategy That Attracts and Converts More Customers

Inclusive marketing involves ensuring that all customers feel seen and valued by a brand, including those from underrepresented communities. [ more ]

MarTech

Marketing

What does 'Real-Time Marketing' really mean? | MarTech

Real-time marketing is about delivering information when the end user needs it, not necessarily immediately. [ more ]

#email-marketing

Litmus

Deliverability

SEO for Email: Yes, It's a Thing! How to Make Emails Searchable in the Inbox - Litmus

Email searchability is crucial for subscribers to easily find emails and for marketers to enhance customer experience. [ more ]

beehiiv Blog

Deliverability

The Hidden Cost of No-Reply Emails: Unlock True Customer Engagement

No-reply emails hinder customer engagement and relationship-building.

Embracing more engaging email alternatives is crucial for businesses. [ more ]

moreemail-marketing

www.theguardian.com

London food

Five courses in 55 minutes': rise of the speedy Michelin-star menu

High-end restaurants are offering speedy set menus for quick weekday lunches to attract customers seeking efficient dining experiences. [ more ]

LogRocket Blog

UX design

Leader Spotlight: Removing opinions about what to build, with Keith Agabob - LogRocket Blog

Keith Agabob led product innovation at Altice USA through strategic alignment and data-driven decision-making. [ more ]

Entrepreneur

Marketing

How to Give Your Customers the Personalized Experiences They Want | Entrepreneur

Standing out in the market requires new approaches like hyper-personalization.

AI-powered personalization and interactive experiences are keys to winning customer attention. [ more ]

MarTech

Marketing

4 Ways New Data Cloud Features Help You Personalize Ads | MarTech

Prioritizing first-party customer data in marketing campaigns

Challenges in collecting and utilizing first-party data due to data privacy laws and the cookieless future [ more ]

Entrepreneur

Apple

This $31.99 Apple TV Button Remote is a Spring Cleaning Score | Entrepreneur

Customers are more satisfied when entertained by screens in businesses.

Button Remote for Apple TV offers a simpler alternative to the Siri Remote for improved user experience. [ more ]

www.independent.co.uk

France news

McDonald's buys its Israeli restaurants from franchisee who sparked costly boycotts

McDonald's is buying its restaurants in Israel from a franchisee to revive sales affected by boycotts.

The acquisition aims to reset sales, retain employees, and ensure positive experiences for employees and customers. [ more ]

www.newsshopper.co.uk

London

5 of the best garden centres to visit in South East London this spring

Garden centres in South East London offer a variety of plants, produce, and flowers under one roof.

Customers praise the friendly and helpful staff, wide plant selection, and overall pleasant atmosphere at the garden centres. [ more ]

Entrepreneur

Marketing

3 Customer Service Trends Your Business Needs to Follow this Year | Entrepreneur

Customer service is crucial for businesses, with customers expecting fast, seamless, and personalized experiences.

Investing in self-service technology can significantly improve customer service and meet evolving customer expectations. [ more ]

Entrepreneur

Data science

How to Ensure Customer Loyalty By Focusing on This Customer Need | Entrepreneur

Desired outcomes are more impactful than customer experience.

Customer outcome is crucial for customer success. [ more ]

The Drum

Marketing

Apple's Vision Pro isn't just a headset; it heralds a new era of spatial commerce

Mixed reality is revolutionizing the customer shopping experience with brands like J. Crew and Mytheresa embracing spatial commerce.

The Apple Vision Pro is a key player in mainstreaming mixed-reality headsets and creating new revenue streams for businesses. [ more ]

#ai-integration

MarTech

Graphic design

The content supply chain is 'a mess': Can Adobe help fix it? | MarTech

Adobe partners acknowledge content supply chain challenges

Adobe's integration of AI bridges Creative Cloud and Experience Cloud [ more ]

MarTech

Graphic design

Adobe continues to roll out genAI capabilities across its platform | MarTech

The magic and value of AI come from seamless integration into familiar workflows.

Adobe focuses on transforming customer experiences with integrated solutions. [ more ]

moreai-integration

New York Post

Coronavirus

Comedian Sebastian Maniscalco goes off after restaurant charges him COVID fee to 'wipe down the menus'

Some restaurants have implemented COVID-related fees to cover extra expenses incurred during the pandemic.

Customers may face credit card surcharges to cover processing costs, typically falling in the 1-3% range. [ more ]

www.nytimes.com

New York City

Restaurant Review: A New Voice in Soul Food Rises on Staten Island

Shaw-nae Dixon's personalized approach to dining creates a trusting and unique experience for customers.

Shaw-nae's House stands out for its strong sense of ownership, with the chef being directly involved in the customer experience. [ more ]

The Drum

Marketing

Marketers drawn to the affiliate channel in order to access emerging tech, survey finds

Affiliate marketing has evolved beyond sales and customer acquisition.

Affiliate tech partners are transforming the affiliate marketing landscape. [ more ]

Sfgate

Marketing

8 Tips for Creating an Effective Omnichannel Strategy

Omnichannel strategy integrates multiple platforms for a seamless customer experience.

Omnichannel consumers purchase more and are likely to be repeat customers. [ more ]

MarTech

Marketing

Beyond multichannel and omnichannel: Understanding the optichannel approach | MarTech

Multichannel allows interactions through various channels but lacks seamless integration.

Omnichannel provides a consistent experience across all channels for customers. [ more ]

Forbes

Marketing

Council Post: How To Boost Retail Customer Loyalty: 16 CX Trends To Leverage

Customer Lifecycle Marketing

Seamless Omnichannel Experiences [ more ]

ianVisits

London

London's weekly railway news

The need for upgrading London rail transport infrastructure is highlighted.

Challenges and delays in various projects on London's rail network are discussed. [ more ]

BBC News

Tech industry

Apple becomes the latest tech giant under siege

Apple enjoys a unique position with a fanbase that displays deep affection towards the brand.

Apple's success is based on the 'strange drug' or 'magical experience' it offers, facing criticism for possibly shutting out competition. [ more ]

MarTech

Marketing

How Beef 'O' Brady's streamlines customer experience | MarTech

Unified platform for pickup, delivery, and dining in

Centralizing data for customer experience and loyalty [ more ]

AdExchanger

Marketing tech

How A Regional Grocer Is Taking Advantage Of The Retail Media Revolution | AdExchanger

Dierbergs Markets adapted to modern changes like online sales and home deliveries.

Dierbergs prioritizes staying a grocer over becoming a technology company. [ more ]

#business-growth

Entrepreneur

Marketing

How to Provide More Value to Your Customers And Scale Your Company | Entrepreneur

Value-added products/services enhance customer experience and can lead to increased revenue.

Digital cards in a digital wallet provide convenient ways to share information and improve brand visibility. [ more ]

MarTech

Marketing

It's time to unleash your CX activists: The MarTech Conference day two keynote | MarTech

Customer experience is crucial for success and growth across industries.

Businesses need to focus on providing optimized, seamless experiences to meet customer expectations. [ more ]

morebusiness-growth

MarTech

Artificial intelligence

Retailers struggle with basics for generative AI | MarTech

Retailers struggle with siloed data access for AI use

Retailers are focusing on AI for CX improvement and operational streamlining. [ more ]

www.independent.co.uk

UK news

Weirdest supermarket substitutions include mushrooms swapped for tampons

Supermarkets send bizarre substitute items for online orders, including mushrooms instead of tampons.

The range of strange substitutions leads to amusing and potentially serious outcomes for customers. [ more ]

Mission Local

Mission District

Anthony Strong of Pizzeria Delfina, Locanda and Prairie fame returns to the Mission in late April

Highly anticipated opening of Pasta Supply Co. by experienced chef Anthony Strong at Mission and 22nd streets.

Innovative concept: pasta grocery store during the day and dining site at night, focusing on personalized customer experiences. [ more ]

MarTech

Marketing

Q&A with Alicia Arnold: The MarTech Conference | MarTech

Using a variety of tools such as AI and data analytics is crucial for enhancing customer experience.

Measuring customer experience is essential to ensure that efforts are actually improving customer satisfaction. [ more ]

www.cbc.ca