#customer-support

[ follow ]
#ai-agents
Artificial intelligence
fromBusiness Insider
1 month ago

How software companies are developing AI agents and preparing their employees for the next wave of generative AI

Organizations are increasingly adopting AI agents for customer support and other tasks, significantly improving efficiency.
fromZDNET
12 hours ago
Artificial intelligence

60% of AI agents are embedded in IT departments - here's what they're doing

AI agents are rapidly gaining traction in enterprises, with 96% of organizations planning to expand their use in the next year.
fromGeeky Gadgets
3 months ago
Artificial intelligence

Build WhatsApp Agents with Handoff Outreach & Media Analysis

WhatsApp's global user base offers unparalleled engagement for businesses, making instant customer connection essential.
AI-driven WhatsApp agents provide 24/7 customer support and automate interactions without the need for coding.
Artificial intelligence
fromBusiness Insider
1 month ago

How software companies are developing AI agents and preparing their employees for the next wave of generative AI

Organizations are increasingly adopting AI agents for customer support and other tasks, significantly improving efficiency.
Artificial intelligence
fromZDNET
12 hours ago

60% of AI agents are embedded in IT departments - here's what they're doing

AI agents are rapidly gaining traction in enterprises, with 96% of organizations planning to expand their use in the next year.
fromGeeky Gadgets
3 months ago
Artificial intelligence

Build WhatsApp Agents with Handoff Outreach & Media Analysis

WhatsApp's global user base offers unparalleled engagement for businesses, making instant customer connection essential.
AI-driven WhatsApp agents provide 24/7 customer support and automate interactions without the need for coding.
more#ai-agents
fromTechRadar
21 hours ago
Web design

A2 Hosting rebrands as Hosting.com

A2 Hosting rebrands to Hosting.com to enhance global recognition and expand its services while maintaining core values.
fromLondon Business News | Londonlovesbusiness.com
1 day ago
Cryptocurrency

Captex review: A comprehensive evaluation - is it worth your investment? - London Business News | Londonlovesbusiness.com

Captex is an online trading platform catering to traders of all experience levels with flexible account types and diverse market access.
fromTechCrunch
2 days ago
Europe news

YouTube support affected by European power outages, too | TechCrunch

YouTube's customer support team is offline due to power outages in Spain and Portugal.
fromeLearning Industry
5 days ago
Online learning

iSpring Wins Gold Globee Award For Excellence In Customer Education

iSpring Solutions won the Gold Award for Customer Education Achievement at the 2025 Globee Awards.
fromwww.yourlocalguardian.co.uk
1 week ago
London music

Royal Mail issues apology due to postal issues in New Malden

Royal Mail is facing delivery issues in New Malden due to local problems but will minimize customer inconvenience through rotation of services.
#user-experience
fromWIRED
1 week ago
Artificial intelligence

An AI Customer Service Chatbot Made Up a Company Policy-and Created a Mess

Cursor's AI support bot falsely claimed a non-existent policy, causing user frustration and potential business harm.
fromBusiness Matters
3 months ago
Miscellaneous

New88: A Complete Guide to Registering and Latest Updates

New88 is a trusted online betting platform with a user-friendly interface and diverse gaming options.
fromClickUp
2 months ago
UX design

Top Documentation Metrics to Track to Enhance Quality | ClickUp

Effective documentation is essential for seamless customer experiences.
Documentation metrics play a crucial role in measuring user engagement and content quality.
Artificial intelligence
fromWIRED
1 week ago

An AI Customer Service Chatbot Made Up a Company Policy-and Created a Mess

Cursor's AI support bot falsely claimed a non-existent policy, causing user frustration and potential business harm.
fromBusiness Matters
3 months ago
Miscellaneous

New88: A Complete Guide to Registering and Latest Updates

New88 is a trusted online betting platform with a user-friendly interface and diverse gaming options.
fromClickUp
2 months ago
UX design

Top Documentation Metrics to Track to Enhance Quality | ClickUp

Effective documentation is essential for seamless customer experiences.
Documentation metrics play a crucial role in measuring user engagement and content quality.
more#user-experience
#social-media
fromCX Dive
3 weeks ago
Social media marketing

Customers are turning to social media for support inquiries

Timely responses on social media are essential for customer satisfaction.
fromArs Technica
1 week ago
Mental health

Disgruntled users roast X for killing Support account

X's decision to close the Support account has led to user backlash over inadequate assistance and the perception of dwindling support options.
fromCX Dive
3 weeks ago
Social media marketing

Customers are turning to social media for support inquiries

Timely responses on social media are essential for customer satisfaction.
fromArs Technica
1 week ago
Mental health

Disgruntled users roast X for killing Support account

X's decision to close the Support account has led to user backlash over inadequate assistance and the perception of dwindling support options.
more#social-media
fromBusiness Insider
3 weeks ago
Privacy professionals

One chart shows how baby boomers are freaking out over Social Security

Rising anxiety about Social Security benefits is causing increased calls and visits to offices, straining customer support systems.
#software-development
fromInfoWorld
5 months ago
DevOps

The dirty little secret of open source contributions

Enterprises prioritize quick and low-cost solutions over active contributions in open source software management.
fromLogRocket Blog
4 weeks ago
DevOps

What does keeping the lights on (KTLO) mean? - LogRocket Blog

KTLO ensures smooth business operations by maintaining a product's functionality and addressing issues promptly.
fromInfoWorld
5 months ago
DevOps

The dirty little secret of open source contributions

Enterprises prioritize quick and low-cost solutions over active contributions in open source software management.
fromLogRocket Blog
4 weeks ago
DevOps

What does keeping the lights on (KTLO) mean? - LogRocket Blog

KTLO ensures smooth business operations by maintaining a product's functionality and addressing issues promptly.
more#software-development
#software-update
fromThe Verge
1 month ago
Gadgets

Samsung admits its bad software update bricked a lot of soundbars

Samsung's software update error affected 2024 soundbars, making them unresponsive; free repairs offered regardless of warranty status.
fromZDNET
3 months ago
Wearables

If updates bricked your Meta Quest headset, try this first - then ask for a replacement

Meta's recent software update is disabling some Quest headsets, leading to free replacements being offered to affected users.
fromArs Technica
3 months ago
Cars

"I'm getting dizzy": Man films Waymo self-driving car driving around in circles

Waymo's routing issue caused a brief delay for a rider, but his request for an explanation remains unaddressed.
fromThe Verge
1 month ago
Gadgets

Samsung admits its bad software update bricked a lot of soundbars

Samsung's software update error affected 2024 soundbars, making them unresponsive; free repairs offered regardless of warranty status.
fromZDNET
3 months ago
Wearables

If updates bricked your Meta Quest headset, try this first - then ask for a replacement

Meta's recent software update is disabling some Quest headsets, leading to free replacements being offered to affected users.
fromArs Technica
3 months ago
Cars

"I'm getting dizzy": Man films Waymo self-driving car driving around in circles

Waymo's routing issue caused a brief delay for a rider, but his request for an explanation remains unaddressed.
more#software-update
#google
Gadgets
fromThe Verge
1 month ago

Google apologizes for Chromecast outage in email to users

Google is addressing a disruption affecting certain Chromecast models that fails casting attempts, and a fix is forthcoming.
fromSearch Engine Roundtable
1 month ago
Business

Google Business Profiles Fixes Reverification Bug

Google experienced a bug causing unnecessary reverification requests for some Business Profiles, which has now been fixed.
Gadgets
fromThe Verge
1 month ago

Google apologizes for Chromecast outage in email to users

Google is addressing a disruption affecting certain Chromecast models that fails casting attempts, and a fix is forthcoming.
fromSearch Engine Roundtable
1 month ago
Business

Google Business Profiles Fixes Reverification Bug

Google experienced a bug causing unnecessary reverification requests for some Business Profiles, which has now been fixed.
more#google
#self-service
Tech industry
fromArs Technica
2 months ago

HP realizes that mandatory 15-minute support call wait times isn't good support

HP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.
fromThe Community Roundtable
1 month ago
Online Community Development

Scalable Self-Service in Online Communities

EngineerZone enhances customer support by offering self-service training on GMSL technology.
fromClickUp
2 months ago
Online marketing

Top AI FAQs Generators for 2025 | ClickUp

AI-powered FAQ sections significantly enhance customer satisfaction by providing 24/7 self-service options.
Using an FAQ generator can save businesses time and improve communication with their customers.
Tech industry
fromArs Technica
2 months ago

HP realizes that mandatory 15-minute support call wait times isn't good support

HP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.
fromThe Community Roundtable
1 month ago
Online Community Development

Scalable Self-Service in Online Communities

EngineerZone enhances customer support by offering self-service training on GMSL technology.
fromClickUp
2 months ago
Online marketing

Top AI FAQs Generators for 2025 | ClickUp

AI-powered FAQ sections significantly enhance customer satisfaction by providing 24/7 self-service options.
Using an FAQ generator can save businesses time and improve communication with their customers.
more#self-service
Alternative transportation
fromFuturism
1 month ago

Uber Drivers Say They're Getting Locked Out of the App and Trapped in a Kafkaesque Limbo When They Try to Dispute It

Gig workers face significant challenges due to account deactivations without clear support from companies like Uber.
fromTasting Table
1 month ago
Gadgets

Here's How Long The Warranty On Your Nespresso Machine Actually Lasts - Tasting Table

Nespresso offers a comprehensive warranty for its machines, covering repairs and replacements for one year with specific conditions.
fromMail Online
1 month ago

Vodafone is DOWN: Network crashes for thousands of Britons

Vodafone experienced a morning outage, affecting thousands of customers across the UK, but the issue has since been resolved.
UK news
fromGSMArena.com
1 month ago
Mobile UX

Oppo unveils Premium Service program for the Find N5

Oppo enhances the Find N5 experience with Premium Service providing exclusive support and warranty for users worldwide.
#innovation
fromHackernoon
5 months ago
Growth hacking

Speed vs. Ethics: What We Learned When Our AI Started Hallucinating | HackerNoon

Balancing innovation and ethics is crucial in AI development; ethics must be integrated into the product roadmap.
fromTechCrunch
2 months ago
Artificial intelligence

Airbnb CEO says it's still too early for AI trip planning | TechCrunch

Airbnb is prioritizing AI in customer support over direct travel planning tools, indicating a cautious approach to technology integration.
Growth hacking
fromHackernoon
5 months ago

Speed vs. Ethics: What We Learned When Our AI Started Hallucinating | HackerNoon

Balancing innovation and ethics is crucial in AI development; ethics must be integrated into the product roadmap.
fromTechCrunch
2 months ago
Artificial intelligence

Airbnb CEO says it's still too early for AI trip planning | TechCrunch

Airbnb is prioritizing AI in customer support over direct travel planning tools, indicating a cautious approach to technology integration.
more#innovation
#e-commerce
Marketing tech
fromForbes
2 months ago

Council Post: Is Conversational Commerce Stuck In Support Mode?

Conversational commerce is experiencing explosive growth, primarily in customer support automation.
fromBusiness Insider
3 months ago
Remote teams

Shopify's quiet layoffs continue among customer support workers

Shopify's Support division has implemented layoffs and turned to AI and third-party vendors to manage customer service issues.
Marketing tech
fromForbes
2 months ago

Council Post: Is Conversational Commerce Stuck In Support Mode?

Conversational commerce is experiencing explosive growth, primarily in customer support automation.
fromBusiness Insider
3 months ago
Remote teams

Shopify's quiet layoffs continue among customer support workers

Shopify's Support division has implemented layoffs and turned to AI and third-party vendors to manage customer service issues.
more#e-commerce
fromClickUp
2 months ago
Artificial intelligence

25+ Best Gemini AI Prompts to Improve Productivity | ClickUp

AI tools significantly enhance customer support productivity and help level the playing field for less experienced agents.
#customer-satisfaction
fromeLearning Industry
2 months ago
Marketing

Why Is L&D Essential For Customer Retention?

Learning and Development (L&D) is a strategic tool for enhancing customer satisfaction through better-trained customer-facing teams.
fromLondon Business News | Londonlovesbusiness.com
4 months ago
Business intelligence

How a live chat translator enhances global customer support - London Business News | Londonlovesbusiness.com

Live chat translation is essential for international businesses to enhance customer support and build lasting relationships.
fromeLearning Industry
2 months ago
Marketing

Why Is L&D Essential For Customer Retention?

Learning and Development (L&D) is a strategic tool for enhancing customer satisfaction through better-trained customer-facing teams.
fromLondon Business News | Londonlovesbusiness.com
4 months ago
Business intelligence

How a live chat translator enhances global customer support - London Business News | Londonlovesbusiness.com

Live chat translation is essential for international businesses to enhance customer support and build lasting relationships.
more#customer-satisfaction
fromIrish Independent
2 months ago
Miscellaneous

Almost 40,000 still without power as restoration efforts continue after Storm Eowyn

Restoration of power for 729,000 customers continues post-Storm Éowyn, with skilled technicians aiding efforts.
Public safety is a priority as restoration efforts move forward.
Artificial intelligence
fromITPro
2 months ago

Former Scale AI leaders raise $4.2 million to simplify agent deployments

Applied Labs aims to integrate AI agents within enterprise support and operations to alleviate human workload.
#ai
fromTechRepublic
7 months ago
Artificial intelligence

Salesforce Reveals AI Agents for Customer Service

Salesforce's Agentforce platform streamlines generative AI deployment for businesses without requiring custom model development.
AI agents can autonomously converse with customers, enhancing support and marketing efforts.
fromRaymondcamden
3 months ago
JavaScript

Using Generative AI to Help in Customer Service

AI can enhance customer support by providing immediate responses while users wait, ultimately saving time.
fromEntrepreneur
6 months ago
Artificial intelligence

5 Practical Ways Entrepreneurs Can Add AI to Their Toolkit Today | Entrepreneur

AI is a transformative technology enabling small businesses to compete effectively.
Artificial intelligence
fromTechRepublic
7 months ago

Salesforce Reveals AI Agents for Customer Service

Salesforce's Agentforce platform streamlines generative AI deployment for businesses without requiring custom model development.
AI agents can autonomously converse with customers, enhancing support and marketing efforts.
fromEntrepreneur
6 months ago
Artificial intelligence

5 Practical Ways Entrepreneurs Can Add AI to Their Toolkit Today | Entrepreneur

AI is a transformative technology enabling small businesses to compete effectively.
more#ai
#browser-settings
fromBloomberg
5 months ago
JavaScript

Bloomberg

Internet security measures may flag unusual activity and require verification from users to protect against automated scripts.
fromBloomberg
5 months ago
JavaScript

Bloomberg

Internet security measures may flag unusual activity and require verification from users to protect against automated scripts.
more#browser-settings
Los Angeles
fromTravel + Leisure
3 months ago

These Cruise Lines Are Waiving Cancellation Fees for LA Residents Affected by Wildfires

Cruise lines are waiving cancellation fees and offering future credits to travelers affected by the Los Angeles wildfires.
fromIrish Independent
3 months ago
Miscellaneous

Lows of -8C expected later as freezing fog to hit some counties; ESB to provide hotel facilities to thousands still without power

ESB Networks is providing temporary support facilities for customers without power in multiple counties due to severe winter weather.
fromTelecompetitor
3 months ago
Tech industry

Comcast Welcomed to Top 5 National Providers in Customer Satisfaction: Award Survey

Xfinity's rise in customer satisfaction is attributed to improved internet performance and value, not pricing changes.
Younger generations are more inclined to choose bundled internet and cell phone plans compared to older users.
fromTechzine Global
4 months ago
Tech industry

Microsoft fixes bug causing Office 365 deactivation errors

Microsoft addressed a critical bug in Microsoft 365 Office apps that caused random 'Product deactivated' warnings affecting users after license adjustments.
fromwww.yourlocalguardian.co.uk
4 months ago
Miscellaneous

SES water supply should return to normal by lunch' after four days of issues

Water supplies in south London are expected to return to normal by December 19, after four days of disruptions.
fromClickUp
4 months ago
Marketing

How to Improve End-To-End Customer Experience | ClickUp

High-quality end-to-end customer experience can differentiate brands and drive scalable success through optimized customer interactions.
fromExchangewire
4 months ago
Marketing tech

Attekmi Recognised for Superior Customer Service in Ad Tech with Top Industry Awards

Attekmi has received multiple industry awards for exceptional customer service and support, reflecting its commitment to client satisfaction.
fromArs Technica
5 months ago
Miscellaneous

QNAP firmware update leaves NAS owners locked out of their boxes

QNAP's recent firmware update for NAS devices led to widespread access issues, undermining user confidence despite a quick response and fix.
fromZDNET
5 months ago
Tech industry

Microsoft's November Patch Tuesday squashes several bugs in Windows 11 24H2

Microsoft's Patch Tuesday updates address significant bugs in Windows 11 24H2, providing necessary fixes for numerous known issues.
The updates improve networking, Task Manager accuracy, and persistent glitch resolutions, enhancing overall user experience.
fromWIRED
5 months ago
Miscellaneous

AeroGarden, a Pandemic-Era Phenomenon, Is No More. What Happens Next?

AeroGarden users should anticipate limited customer support after 90 days and consider alternative nutrient sources for ongoing use.
fromslate.com
5 months ago
Digital life

How To Take Your Nonprofit Organization to the Next Level

Contact customer support if you can't access your feeds and check the FAQ for additional help.
fromwww.practicalecommerce.com
6 months ago
E-Commerce

Top WooCommerce Extensions to Grow a Store

WooCommerce offers various essential extensions that help customize, manage, and grow an ecommerce store effectively.
fromLondon Business News | Londonlovesbusiness.com
6 months ago
Business

NatWest profits rise - London Business News | Londonlovesbusiness.com

NatWest reports a 25% profit increase to £1.67 billion, surpassing expectations and highlighting growth in customer support and lending.
Strong financial performance supports the UK economy through enhanced customer service and lending growth.
fromBloomberg
6 months ago
JavaScript

Bloomberg

Unusual activity detection on a network can lead to verification challenges for users.
fromBerlin Startup Jobs
6 months ago
Berlin

Job Vacancy: Werkstudent/Mitarbeiter in Teilzeit Customer Support (m/w/d) // CKM Group | Operations & Support Jobs | Berlin Startup Jobs

CKM Group aims to lead future healthcare through preventive services and telemedicine, focusing on access to medical cannabis and customer satisfaction.
fromFast Company
6 months ago
Information security

MoneyGram hack update: Breach included Social Security numbers, government documents, bank and other sensitive data

MoneyGram's cybersecurity breach compromised customers' personal information, and ongoing investigations address the extent of the incident.
fromHackernoon
2 years ago
UX design

Building for Everyone? Here's Why Less is More: Part 2 | HackerNoon

Targeting multiple industries complicates product development and customer support, leading to inefficiency and confusion.
#professional-development
fromHackernoon
4 years ago
Deliverability

Here's What 33 Months in Customer Support Taught Me | HackerNoon

Customer support roles can be unexpectedly fulfilling and transformative when approached with empathy and professionalism.
fromBerlin Startup Jobs
7 months ago
Berlin

Job Vacancy: Werkstudent:in Customer Support (w/m/d) // Your Showdown GmbH | Internships Jobs | Berlin Startup Jobs

Your Showdown offers diverse group events that enhance teamwork and cater to various occasions, providing a platform for engaging challenges and games.
fromHackernoon
4 years ago
Deliverability

Here's What 33 Months in Customer Support Taught Me | HackerNoon

Customer support roles can be unexpectedly fulfilling and transformative when approached with empathy and professionalism.
fromBerlin Startup Jobs
7 months ago
Berlin

Job Vacancy: Werkstudent:in Customer Support (w/m/d) // Your Showdown GmbH | Internships Jobs | Berlin Startup Jobs

Your Showdown offers diverse group events that enhance teamwork and cater to various occasions, providing a platform for engaging challenges and games.
more#professional-development
#business-operations
fromMarTech
8 months ago
JavaScript

HubSpot experts share tips for successful CRM implementations | MarTech

Choosing the right implementation path is crucial for a successful CRM transition, as HubSpot offers tailored support options.
fromTechRepublic
7 months ago
Business

When to Use Answering Services vs Call Center Services

Answering services are best for basic inquiries and messages; call centers handle more comprehensive customer needs across various channels.
fromMarTech
8 months ago
JavaScript

HubSpot experts share tips for successful CRM implementations | MarTech

Choosing the right implementation path is crucial for a successful CRM transition, as HubSpot offers tailored support options.
fromTechRepublic
7 months ago
Business

When to Use Answering Services vs Call Center Services

Answering services are best for basic inquiries and messages; call centers handle more comprehensive customer needs across various channels.
more#business-operations
fromTechRadar
7 months ago
Web design

How good is Squarespace customer support? We put it to the test

Squarespace's customer support resources are user-friendly and comprehensive, providing various ways to assist users in creating websites effectively.
fromwww.bbc.com
7 months ago
Privacy professionals

Sky Glass owners complain as TVs won't turn on

Sky Glass and Sky streaming service customers reported major technical issues, impacting device functionality and user satisfaction. Sky has urged users to restart devices.
fromClickUp
7 months ago
DevOps

10 Best Service Request Management Software in 2024

Implementing service request management software improves efficiency and customer satisfaction in handling client requests.
Startup companies
fromTechCrunch
8 months ago

Pylon lands $17M investment to build a full service B2B customer service platform | TechCrunch

Pylon's evolution shows the need for integrated customer communication tools in the B2B market to better serve enterprise needs.
fromThe JetBrains Blog
8 months ago
Data science

How to Build Chatbots With LangChain | The PyCharm Blog

Chatbots using LLMs offer context-aware and emotionally intelligent responses, revolutionizing customer support capabilities.
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