"The move from ECC to S/4HANA is more than a technical migration; users end up on a completely different platform and usually adopt a more standardized set of business processes on the way. Mondelēz and its acquired companies had also customized their ECC systems. As part of the project, the company wants to make processes more efficient, review its outsourcing models, and create business growth."
"To get to grips with the problem, Rizzotto's team was looking to make greater sense of existing business processes. As a result, it was exploring process mining, which works by pulling together data from user interactions with enterprise applications and analyzing them in an attempt to reveal the "true" nature of business processes, as opposed to how they were designed or how management thinks they are performed."
"Mondelēz has annual revenue of around $38.5 billion, 91,000 employees, and operations in around 80 countries. It was divested from Kraft Foods in 2011 and has also grown through acquisition, for example, by snapping up one of the UK's favorite chocolate makers, Cadbury. As a result, its ERP migration involved understanding processes that might be fragmented, decentralized, and varied in maturity."
Mondelēz, a global snack company with $38.5 billion in annual revenue and operations across 80 countries, is migrating from SAP ECC to S/4HANA while using Celonis for process mining rather than SAP's Signavio tool. The company's complex business structure, resulting from multiple acquisitions including Cadbury, created fragmented and customized ERP systems across divisions. The migration involves standardizing business processes, improving efficiency, reviewing outsourcing models, and preparing for agentic AI adoption. Process mining analyzes actual user interactions with enterprise applications to reveal true business processes, helping Mondelēz understand its decentralized operations and optimize workflows across its diverse global organization.
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