A long-time Subaru customer faced numerous issues with their 2020 Forester, including repeated battery drains and multiple tows to the dealer. Despite parts being replaced, the problem persisted, causing significant inconvenience and financial loss. The customer expressed disappointment over Subaru's lack of responsibility and failure to provide suitable replacement terms. An implied warranty exists for the vehicle's normal operation, and Subaru, recognizing the customer's loyalty, had an obligation to assist despite the warranty expiration. A cash settlement offer was deemed insufficient due to the vehicle's continued issues.
Subaru should have taken responsibility for an obviously defective product, especially after you've been so loyal for so long.
A manufacturer has an implied warranty which is not in any contract that its vehicle will continue to operate normally.
Subaru had an obligation to help you, especially considering your loyalty to the company.
After the fourth repair, Subaru tried to help by offering you a cash settlement of $3,000, but that would have still left you with a worthless vehicle.
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