#consumer-rights

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Renovation
fromIrish Independent
5 days ago

Your questions answered: 'Is it cheaper for us to buy home renovation fittings through our builder, or by ourselves?'

Purchasing materials directly involves different contractual responsibilities compared to using a builder.
fromwww.theguardian.com
5 days ago

Why we need a right not to be manipulated

Manipulation of consumers involves tactics that exploit emotional vulnerabilities and obscure essential information, leading to unintended commitments and losses.
fromArs Technica
1 week ago

Delta's AI spying to "jack up" prices must be banned, lawmakers say

There is no fare product Delta has ever used, is testing or plans to use that targets customers with individualized offers based on personal information or otherwise.
E-Commerce
fromwww.theguardian.com
1 week ago

AI-backed medical debt company claims payment plans can help US healthcare costs

Payment plans can address America's healthcare affordability problem amidst revenue cuts.
#car-rental-issues
#data-privacy
fromMoneywise
2 months ago
Privacy professionals

'Let's see what happens': NYC store goes viral for selling $4 'mystery boxes' - but some packages come with an extra shocking surprise. Here's what you need to know to protect yourself

Digital life
fromFuturism
1 month ago

Google Going to Trial After Doing Something Super Sketchy to Android Users

Google faces significant legal challenges over privacy violations involving data collection from users, even in incognito mode.
fromMoneywise
2 months ago
Privacy professionals

'Let's see what happens': NYC store goes viral for selling $4 'mystery boxes' - but some packages come with an extra shocking surprise. Here's what you need to know to protect yourself

E-Commerce
fromMashable
1 week ago

Judge squashes Prime Video ads lawsuit

A class action lawsuit against Amazon's Prime Video over ad introduction was permanently dismissed, as it did not constitute a price increase.
#insurance
#e-commerce
European startups
fromTheregister
2 months ago

Europe warns giant e-tailer to stop cheating consumers

SHEIN faces scrutiny from the EU for multiple consumer law violations, including misleading discounts and pressured sales tactics.
Brooklyn
fromCbsnews
2 weeks ago

Video shows Brooklyn auto repair shop apparently operating with expired license

A Brooklyn auto shop continues to operate illegally despite license suspension and fines.
fromMiami Herald
2 weeks ago

Can a business in Florida refuse to take cash? What the law says about that

Miami-Dade County prohibits businesses or entities offering retail goods and services to refuse cash as a form of payment for sales. Customers who encounter a business that doesn't accept cash can file a complaint to the county's Consumer Protection Division.
Miami
fromwww.mercurynews.com
2 weeks ago

I didn't make these Sam's Club purchases and I have the perfect alibi!

You shouldn't have to pay for this, but not for the reasons you think. You did everything right by reporting the theft to your bank, the merchant, and the police. You also kept a detailed record of your communication, which is important.
US politics
#ftc
US politics
fromFast Company
2 weeks ago

4 tips to end unwanted subscriptions now that 'Click-to-cancel' is over

Federal appeals court blocks a "click-to-cancel" rule that would have simplified subscription cancellations.
fromwww.cbc.ca
2 weeks ago

Manitoba woman files proposed class action against Loblaw over alleged underweighted meat sales | CBC News

Loblaw is facing a class-action lawsuit over allegations of deceptive pricing by including packaging weight in meat and seafood prices.
fromTESLARATI
2 weeks ago

They Bought the Hydrogen Dream. Now They're Suing Toyota.

Hundreds of Toyota Mirai owners are suing for being misled about the hydrogen fueling network's viability.
#comcast
fromwww.independent.co.uk
3 weeks ago

Motorists hit with nearly 4m in private parking fines every day

The number of parking fines issued by private parking companies has skyrocketed since they successfully challenged a Conservative bill three years ago that enacted a proper code of practice for handing out fines. Private parking firms issued a record 14.4 million tickets last year as motorists urged the government to crack down on the bandit practice.
UK news
fromwww.cbc.ca
3 weeks ago

Should Tim Hortons repay all Canadians promised a boat? This Ottawa man thinks so | CBC News

Leveillee said, 'tears of joy' turned into 'tears of deception' when Tim Hortons informed him the boating prize was due to a technical error.
Canada news
fromThe Local Germany
3 weeks ago

Today in Germany: A roundup of the latest news on Thursday

The Paris appeals court ordered Lidl to pay €43 million to French chain Intermarche after finding hundreds of Lidl's television ads deceptive and unfair to competition.
Germany news
#tesla
fromWIRED
3 weeks ago

The 'Click-to-Cancel' Rule Was Killed, but Consumer Advocates Could Revive It

Eighth Circuit struck down FTC's 'Click to Cancel' rule, aimed at simplifying subscription cancellations for consumers.
fromArs Technica
3 weeks ago

Verizon's request to lock phones supported by police, opposed by users

"Phone locking distorts market competition, raises switching costs, and contributes to unnecessary e-waste. It impedes consumers' ability to take full advantage of the devices they already own, forces them to purchase new phones unnecessarily, and reduces their freedom to choose more affordable or higher-quality service options."
US politics
US politics
fromAbove the Law
3 weeks ago

Morning Docket: 07.09.25 - Above the Law

Musk's Grok AI's name change to MechaHitler caused controversy amidst legal disputes over extremist content on platforms.
fromwww.housingwire.com
3 weeks ago

Lawsuit claims Xactus, Equifax violated Fair Credit Reporting Act

Xactus seeks to transfer a lawsuit regarding unlawfully collected debts and inaccurate credit reporting to federal court.
Video games
fromGameSpot
3 weeks ago

Brazil Takes Issue With Nintendo Bricking Switch 2s

Brazil's Procon-SP is legally challenging Nintendo's console 'bricking' policy, claiming it violates consumer rights.
fromPolygon
3 weeks ago

This is the ultimate rebuke of studios killing their online games

The Stop Killing Games movement seeks to prevent the remote disabling of video games by the publishers, providing reasonable means to continue functioning without publisher involvement.
Video games
fromGameSpot
3 weeks ago

Lobbying Group Says Stop Killing Games' Petition Would Make Games "Prohibitively Expensive To Create"

Stop Killing Games movement has achieved one million signatures, prompting a response from the European Commission.
UK news
fromBusiness Matters
3 weeks ago

UK car loan scandal: 23 million believe they may be owed compensation ahead of supreme court ruling

Over 23 million people in the UK may claim compensation for mis-sold car finance due to undisclosed commissions, reflecting prevalent concerns about fairness in financial practices.
fromGSMArena.com
4 weeks ago

Europeans to miss certain iOS 26 features due to strict EU regulations

EU users are experiencing delays in iPhone features and services due to strict regulations under the Digital Markets Act.
fromwww.independent.co.uk
1 month ago

How to check if you're eligible for 2,000 compensation for water service failures

Water companies must now compensate households up to 2,000 for service failures, marking a significant reform in the sector.
fromwww.independent.co.uk
1 month ago

Households to receive up to 2,000 in compensation for water failures

Households in England will receive increased compensation for water service failures as part of new government reforms.
fromwww.standard.co.uk
1 month ago

Music fans shell out almost five times more for resale tickets to London's biggest concerts, data show

Ticket touts continue to exploit concertgoers in London, listing tickets for up to five times their face value.
#real-estate
fromThe Mercury News
1 month ago
SF real estate

Zillow says it's fighting for buyers. Compass says it's fighting for sellers. What if neither is fighting for you?

fromThe Mercury News
1 month ago
SF real estate

Zillow says it's fighting for buyers. Compass says it's fighting for sellers. What if neither is fighting for you?

fromIrish Independent
1 month ago

Ulster Bank defends taking seven months to refund overcharged mortgage customers

Ulster Bank returned its banking licence after overcharging 90,000 mortgage customers, revealing errors in interest calculation.
fromwww.mercurynews.com
1 month ago

American Airlines promised me flight delay compensation. Where is it?

Airlines must compensate for delays over three hours under EU law, but timely payouts aren't guaranteed.
fromThe Mercury News
1 month ago

Judge rules California's FAIR Plan must pay smoke damage claims

Judge Stuart Rice remarked on the challenges faced by wildfire victims, stating that the 'unlawful language' of the FAIR Plan contributes to underpayments of smoke damage claims.
SF real estate
fromSFGATE
1 month ago

Bay Area prosecutor warns that these popular sunscreens are harmful

"It's about outcomes - not potential or platitudes. It's about what you did to restore the marine environment."
SF parents
UK news
fromIrish Independent
1 month ago

Sky argues customers don't have to be told contracts are renewing

Sky may be in violation of EU regulations regarding consumer contract transparency.
Comreg seeks to ensure consumer rights about contract termination and pricing.
Sky argues its contracts are not subject to the same regulations as fixed-term agreements.
SF music
fromTechCrunch
1 month ago

Senators urge FTC to investigate Spotify's higher-priced bundled subscription | TechCrunch

Two U.S. senators are urging the FTC to investigate Spotify for allegedly bundling services without consent, impacting creators' royalties and consumer costs.
fromZDNET
1 month ago

Yes, your internet provider can throttle your speed. Here's an easy solution that may help

ISPs may intentionally throttle your internet speed for various business reasons, impacting your overall service experience.
fromThe Mercury News
1 month ago

Opinion: State bill letting cities profit from stolen carts could cost customers

San Jose's new ordinance risks increasing costs for grocers and customers instead of supporting affordability.
fromwww.housingwire.com
1 month ago

Keller Williams faces another telemarketing lawsuit

Plaintiff Sydney Thayer alleges Keller Williams engaged in unsolicited telemarketing, breaching the TCPA and harming consumers.
fromwww.newsshopper.co.uk
1 month ago

'I got a south London discount card to save money - instead I was ripped off'

Laura's experience highlights difficulties in canceling memberships and the frustration of unresponsive customer service.
fromGameSpot
1 month ago

Here's How To Get Free Money From GameStop, Maybe

Gamers who purchased from GameStop may qualify for a legitimate settlement payout related to personal data disclosure.
NYC politics
fromQNS
1 month ago

New York passes bill requiring stores to accept cash payments, protecting unbanked and low-income shoppers - QNS

New York legislation ensures cash payments remain valid in retail, affirming access to essentials for all residents.
fromsilive
1 month ago

Staten Island woman: Solar company bankruptcy led her to 'financial ruin' over broken system

A woman suffered financial ruin due to continuous charges from a solar power company that went bankrupt, leaving her with a broken system.
#dark-patterns
fromwww.cbc.ca
1 month ago
European startups

Consumer group accuses Shein of manipulating shoppers with 'dark patterns' | CBC News

Shein faces allegations for using 'dark patterns' to increase consumer purchases on its online platforms.
fromTheregister
2 months ago
Digital life

India reminds Big Tech it prohibits use of dark patterns

India's government demands big tech companies end deceptive design practices known as dark patterns.
fromwww.cbc.ca
1 month ago
European startups

Consumer group accuses Shein of manipulating shoppers with 'dark patterns' | CBC News

Digital life
fromTheregister
2 months ago

India reminds Big Tech it prohibits use of dark patterns

India's government demands big tech companies end deceptive design practices known as dark patterns.
fromwww.mercurynews.com
1 month ago

Ticket trouble: Did StubHub score an own goal' on this purchase?

If StubHub promised you glass seats, you should get glass seats. You even made a video of your purchase to prove that StubHub had advertised glass seats.
Washington Capitals
SF parents
fromABC7 San Francisco
1 month ago

Here's how Bay Area teacher's $5 tip mistakenly turned into $5,000

A clerical error at a vape store led to a mistaken $5,000 tip instead of $5, causing financial distress for a local resident.
UK politics
fromwww.independent.co.uk
2 months ago

Supermarkets could be forced to tell customers if they are paying more for less

The Independent emphasizes the importance of accessible journalism and highlights new proposals against shrinkflation in UK supermarkets.
fromUpper East Side, NY Patch
2 months ago

Fancy NYC Gym Owes $600K For Making Memberships So Hard To Cancel, NYC AG Says

New Yorkers should be able to cancel a membership they no longer use or want without breaking a sweat. The Equinox Group made it challenging for customers to end their membership.
NYC parents
Pets
fromwww.theguardian.com
2 months ago

Vet complaint process in UK often stacked against pet owners'

Pet owners struggle with a flawed complaints system in the veterinary sector, hindering their ability to seek redress.
Complaints about high costs and service quality dominate pet owner concerns.
Atlanta Braves
fromwww.mercurynews.com
2 months ago

American Airlines canceled my flight after a hurricane

Airlines must provide refunds for canceled flights, regardless of cancellation reason.
Government regulations require automatic cash refunds for flight cancellations.
Document all communications when seeking refunds from airlines.
fromwww.cbc.ca
2 months ago

How to get your share of the $500M Loblaw bread-fixing settlement | CBC News

The Loblaw bread-fixing case resulted in a $500-million settlement for affected Canadian consumers.
#eu-regulations
Europe politics
fromThe Local France
2 months ago

'Disaster for customers': EU's plan to cut flight compensation provokes anger

Discussion to reform flight delay compensation rules may lessen cancellations while provably impacting consumer rights.
Europe politics
fromwww.thelocal.com
2 months ago

'Disaster for customers': EU's plan to cut flight compensation provokes anger

EU's discussion on extending delay thresholds aims to reduce flight cancellations but faces opposition from member states concerned about consumer rights.
fromBusiness Insider
2 months ago

The EU is threatening to fine Shein, accusing it of deceiving customers with fake discounts and misleading information

The European Commission is accusing Shein of misleading customers through fake discounts and a series of practices deemed illegal under EU consumer protection laws.
European startups
UK news
fromIrish Independent
2 months ago

'A Dublin hotel fined me 120 for smoking in a room - but I'm a non-smoker'

You should query the smoking fine charged by the hotel since none of your party smoked.
NYC startup
fromNew York Post
2 months ago

NYC lawyer wants hefty payout after United Airlines canceled his flight, then allegedly lied about the reason

An NYC lawyer is suing United Airlines for $65,000 for being stranded due to alleged staffing issues on a canceled flight.
fromBrooklyn Eagle
2 months ago

Bill to dismiss erroneous and illegible parking tickets passes State Assembly

The legislation ensures that parking tickets with illegible or inaccurate information are immediately dismissed, streamlining the dismissal process for parking violations.
NYC politics
Intellectual property law
fromArs Technica
2 months ago

Why console makers can legally brick your game console

Engagement in practices like 'bricking' devices restricts users' rights and ownership, raising ethical concerns about corporate control over personalized devices.
Europe news
fromwww.dw.com
2 months ago

Consumer groups urge EU to press airlines over baggage fees DW 05/22/2025

EU consumer groups demand action against airlines for misleading baggage fees.
fromAbove the Law
2 months ago

Nintendo Changes User Agreement That Allows It To Permanently Disable Your Expensive Game Console If You Break The Rules - Above the Law

The recent amendments to Nintendo's User Agreement threaten to render consoles unusable for minor violations, raising concerns about ownership rights.
Video games
Germany news
fromThe Local Germany
2 months ago

Everything that changes in Germany in June 2025

New maternity protection for women after miscarriage introduced in Germany.
Electricity provider changes can be completed within 24 hours from June 6, promoting competition.
Germany's Whit Monday holiday involves church services and local festivities.
Europe politics
fromThe Local France
2 months ago

French consumer groups call for EU probe into budget airline baggage charges

Consumer groups demand EU inquiry into unfair baggage charges by budget airlines, citing inconsistent size requirements and excessive fees.
NYC startup
fromHackernoon
3 years ago

Meet Consumer Attorneys PLC, Winner of Startups of The Year 2024 in Brooklyn | HackerNoon

Consumer Attorneys empowers individuals to address credit reporting disputes effectively.
The firm's innovative approach combines legal expertise with technology to aid consumers.
fromKotaku
2 months ago

Borderlands 4 Boss Says 'A Real Fan' Will Pay $80 For Games

Game pricing debates highlight a disconnect between the affluent gaming industry and consumers facing economic challenges.
Barcelona
fromFast Company
2 months ago

Airbnb ordered to block over 65,000 holiday rentals in Spain for rule violations

Spain has ordered Airbnb to block over 65,000 noncompliant holiday listings amid a housing affordability crisis.
#apple
fromBoston.com
2 months ago
US news

Here's how to claim your piece of Apple's $95 million Siri settlement

Apple agrees to pay $95 million in settlement for Siri unintentional activations; claim deadline is July 2.
fromtime.com
2 months ago
Apple

What to Know About the Apple Class Action Lawsuit Settlementand How You Can File a Claim

Apple faces a $95 million class action lawsuit settlement over Siri's alleged privacy violations.
Apple
fromtime.com
2 months ago

What to Know About the Apple Class Action Lawsuit Settlementand How You Can File a Claim

Apple faces a $95 million class action lawsuit settlement over Siri's alleged privacy violations.
US Elections
fromNew York Post
2 months ago

Rhode Island husband bummed out by 'RUMP' typo on $640 'limited edition' president-themed watch: report

A man's special gift was marred when a Trump-themed watch arrived missing a vital letter, leading to disappointment and media intervention.
LA Kings
fromABC7 Los Angeles
2 months ago

Taylor Swift fans' case against Ticketmaster back in court

Taylor Swift fans are challenging Ticketmaster in court over alleged antitrust violations and ticket pricing practices.
fromBrooklyn Eagle
2 months ago

NY Attorney General sues Capital One Bank, alleging deceptive marketing practices

Capital One is accused of misleading customers about interest rates on savings accounts.
Cars
fromwww.mercurynews.com
2 months ago

Help! Avis charged me $7,671 for a one-day car rental

Avis charged Nicholas for loss of use despite the other driver being at fault, leading to a billing dispute.
fromFast Company
2 months ago

California's location data privacy bill aims to reshape digital consent

We're really trying to help regulate the use of your geolocation data. You should not be able to sell... anybody's location information to third parties, because nobody signed up for that.
Privacy technologies
fromLos Angeles Times
2 months ago

Man suing NFL over Shedeur Sanders draft drop says $100-million lawsuit is no joke

Eric Jackson's lawsuit against the NFL reflects his personal trauma over the draft decisions affecting players he emotionally connected with.
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