A woman received an apology from Airbnb after being falsely accused by her apartment host of causing over 12,000 in damage. The claims included damage to furniture and appliances, backed by images the guest believed were digitally manipulated. The woman, who felt unsafe in New York and left her rental early, denied causing any damage, asserting the apartment was left in good condition. Airbnb initially decided against her, requiring reimbursement, but after an appeal and evidence of manipulated images, they refunded her 4,300 and launched an internal review.
Airbnb has apologised to a woman after an apartment host falsely claimed she had caused thousands of pounds' worth of damage and used images she says were digitally manipulated to back up his allegations.
A London-based academic booked a one-bedroom apartment in New York for two-and-a-half months but left early after feeling unsafe in the area.
The host claimed she caused over 12,000 in damages, presenting photos of a cracked coffee table, staining, and damage to various items.
The woman denied any damage and believed the images were manipulated, leading to an internal review by Airbnb of how her case was handled.
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