"The viral video of a Starbucks barista declining to put " Charlie Kirk" on a customer's cup, citing corporate policy, has brought scrutiny to the company's requirement that staff write on every beverage. The mandate, intended to improve the customer experience, is a source of frustration for some baristas - because failing to do it, or writing the wrong thing, can have consequences."
""Starbucks prohibits the writing or printing of content on items that is inappropriate, offensive, or otherwise does not align with our Mission & Values," a page from the Starbucks store operating manual reads. "Partners should also not write or print content on items that advocates for a political, religious, or personal issue, even if requested by a customer." Business Insider spoke to 14 baristas from Starbucks stores across the country about the policy."
Starbucks requires staff to write identifying notes on every beverage as part of a customer-experience mandate. Internal guidelines prohibit writing inappropriate, offensive, political, religious, or personal advocacy content on cups, even if requested by customers. Failing to mark a cup or repeatedly providing prohibited content can trigger disciplinary measures ranging from verbal coaching to termination for serious infractions. Baristas across the country report varying interpretations of what notes are permitted and say enforcement has intensified recently. A viral incident highlighting a refusal to write a requested name drew public attention to the policy.
Read at Business Insider
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