ATM withdrawals fell by 11pc in the second quarter of this year, indicating a shift towards digital banking solutions. Contactless card usage increased by 2pc, with peak transaction days noted. Mobile banking saw a 3pc rise in log-ins, and biometric log-ins surged by 26pc, reaching 12.5 million. Bank of Ireland's management emphasized that consumers favor the convenience of digital payments, pushing ongoing investments in enhancing digital banking services to promote payment speed and security.
The total number of log-ins to Bank of Ireland's mobile app rose by 3pc in the second quarter compared with the same period in 2024. Biometric log-ins, which uses technology to scan and verify a user's unique characteristics, saw a 26pc increase.
The continued decrease in ATM withdrawals points to the growing preference among customers for digital banking solutions, the bank said. ATM transactions fell by 11pc in the second quarter of this year compared with the same period as last year.
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