"E-commerce has evolved from a fast-growing channel into a foundational mode of shopping, with widespread adoption in the U.S. and globally. The COVID-19 pandemic accelerated this trend, resetting customer expectations and establishing a new standard for digital enablement."
"The rise of e-commerce has opened corridors for international sales, allowing buyers to access more sellers and vice versa. This shift necessitates that e-commerce be an ongoing commitment for businesses aiming to scale in foreign markets."
"AI has been a part of e-commerce for decades, powering logistics, forecasts, marketing, payments, and public-facing recommendations. Its role is expanding, enhancing the online shopping experience significantly."
E-commerce has transformed from a niche market to a core retail channel, with its share of global retail expected to exceed 23% by 2025. The COVID-19 pandemic accelerated this shift, raising customer expectations for digital services. Businesses must prioritize e-commerce to scale internationally, as consumers increasingly engage in cross-border commerce. AI is becoming integral to the online shopping experience, influencing logistics, marketing, and customer interactions, marking a significant technological evolution in retail.
Read at Miami Herald
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