Marks & Spencer has restored its full online services after a four-month period following a cyberattack that significantly affected the company. Initially estimated to cause a £300 million impact on profits, the attack forced the retailer to suspend contactless payments and halt online orders for clothing and household items. This disruption allowed competitors to gain an advantage, revealing vulnerabilities in modern retail operations when digital systems face failure. The company has not disclosed whether it paid ransom to the attackers, keeping that information private possibly for legal reasons.
Marks & Spencer has finally restored its full online services after almost four months, following a costly cyberattack that impacted profits by an estimated £300 million.
The cyberattack forced M&S to suspend contactless payments and pause online orders, leading to operational problems and allowing competitors to exploit the situation.
Vulnerabilities in modern retail operations were highlighted by the attack, emphasizing the significant challenges when digital systems fail.
The question of whether M&S paid ransom remains unanswered, with the company keeping silent on the issue, possibly due to legal advice.
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