Highland Telephone Cooperative has partnered with GOCare to enhance its customer engagement strategy. By implementing GOCare's Digital Experience Platform, HTC aims to modernize communication for its subscribers. This includes automated notifications, SMS chat, and real-time outage updates. The platform also features tools for customer feedback and secure payment collection. By adopting these solutions, HTC looks to improve service responsiveness, reduce call volumes, and streamline customer support. The integration with HTC's existing billing system and Calix Cloud tool further enhances its operational efficiency.
"HTC has always been committed to serving our members with excellence," said Jared Carson, COO, of Highland Telephone Cooperative. "Partnering with GOCare allows us to take the next step - delivering proactive, intelligent, and user-friendly communication that reflects the modern needs of our community. Whether it's billing, outages, or general inquiries, our customers now have seamless access to information and support."
By implementing GOCare's Digital Experience Platform, HTC is making a decisive investment in the future of customer experience and enabling its service staff with modern tools.
Highland Telephone Cooperative is deploying a range of Digital Experience Platform modules to modernize customer communications across every channel.
GOCare will integrate HTC's in-house custom billing system and Calix Cloud tool.
Collection
[
|
...
]