Completion rates in Learning and Development are a misleading metric that focuses on activity rather than actual impact. They do not measure whether learners understand, apply, or change behaviors post-course. While easy to track, completion metrics fail to indicate real improvements in performance or capability. Real learning occurs over time and involves the application of knowledge to improve productivity and influence business results. L&D leaders must assess the effectiveness of learning by what learners achieve after course completion rather than solely by who completed the training.
Completion rates measure motion, not momentum, showing that while a learner may complete a course, they may not have applied it or changed their work behavior.
Tracking completions is a comfortable metric for L&D, but it only tells stakeholders who has participated, not who improved their performance or capability.
Focusing on completion rates in learning is similar to judging a gym's success by attendance; true effectiveness is measured by results and performance improvements.
Real learning occurs in layers and requires ongoing application of knowledge to see improvements in productivity, behavior, and business outcomes.
#learning-and-development #performance-improvement #training-metrics #employee-training #business-outcomes
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