"Trader Joe's is now king of the grocery aisles, according to the latest American Customer Satisfaction Index. The California-based specialty grocer scored 86 out of 100, up 2% from last year, while Publix remained at 84 for the second consecutive year. H-E-B ranked third at 83, followed by Sam's Club at 82 and Aldi at 81. What makes the win even more impressive is that Trader Joe's keeps opening new stores across the country, which usually hurts consistency."
"Wegmans posted the biggest decline, dropping from 83 to 78, as customers reported dissatisfaction with store layout, staff courtesy, and checkout speed. The survey was conducted over 12 months ending in December 2025. Trader Joe's scored even higher in the West region at 87, retaining its top spot. Sam's Club led the South with a regional score of 84. Overall, customers rated several categories higher in 2026 than in 2025, including store hours, convenience, and mobile app reliability."
Trader Joe's scored 86 out of 100 on the American Customer Satisfaction Index, up 2% year-over-year, ranking first among major grocers. Publix scored 84, H-E-B 83, Sam's Club 82, and Aldi 81. Costco and Whole Foods each scored 81. Wegmans declined from 83 to 78 amid customer complaints about store layout, staff courtesy, and checkout speed. The survey covered 12 months ending December 2025. Trader Joe's scored 87 in the West, and Sam's Club led the South at 84. Customers rated store hours, convenience, and mobile app reliability higher in 2026 than in 2025.
Read at Entrepreneur
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