Laura purchased a membership card for the South London Club, attracted by discounts and support for local businesses, but found savings too minimal over time. After moving, she realized her membership renewal had gone through without her knowledge. Despite multiple attempts to cancel her membership through the club's website contact form, she received no response, leading to further deductions from her account. Frustrated, she wrote a negative review, feeling trapped by a system that offers no clear cancellation path.
"I kind of forgot about it, which I think is what this business relies upon," she explained.
"It's a relatively small amount that comes out once a year, but there just seems to be no way to cancel it," she said.
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