On Easter Monday, Marks & Spencer faced a severe cyber incident leading to unusable contactless payments and a suspension of online orders in the UK and Ireland. The attack rendered Click & Collect and gift card redemptions impossible, leaving customers frustrated and impacting the retailer's reputation negatively. Malicious actors exploited the situation, increasing phishing attempts on M&S customers. While the specifics of the attack, including the timeline and potential data theft, remain unclear, the incident highlights vulnerabilities exacerbated during holiday periods when security personnel are less available.
Malicious parties are also taking advantage of the attack through phishing operations targeting unsuspecting M&S customers, robbing them of significant amounts of money.
Attacks are frequent during holiday periods, as cyber attackers target organizations when security teams are typically less staffed and vulnerabilities often unpatched.
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