"We haven't gotten a lot of pushback. It may happen, Lieber said. But this is the right way to validate fares in the 21st Century in the Western world."
"I think that there is a very high rate of customer compliance. The MTA chair did concede that some riders may not be eager to brandish their phone or bank card to fare agents on demand."
"We've been testing it out, as Demetrius has described, and it's working fine."
"Employees are being trained how to deal with customers, what to say in instances where they encounter a customer that may not necessarily be readily willing to present their information."
The MTA is adopting a European-style enforcement model to combat bus fare evasion, utilizing civilian fare agents equipped with devices to scan payment methods. Chair Janno Lieber reported high compliance rates among riders approached by these agents. Despite potential pushback regarding privacy concerns, Lieber emphasized the necessity of this system for modern fare validation. NYC Transit President Demetrius Crichlow noted that EAGLE teams are being trained to handle interactions with riders who refuse to show proof of payment, while also educating users about the new enforcement method.
Read at www.amny.com
Unable to calculate read time
Collection
[
|
...
]