New Yorkers are facing significant challenges with the MTA's tap-and-go fare system, OMNY, as it prepares to replace the MetroCard. A study indicates that 74% of users reported issues, with many citing failed taps, billing discrepancies, and sudden charges. Glitches peaked in early June alongside a system update, leading to increased frustrations voiced on platforms like TikTok and Reddit. Despite MTA's claims of user satisfaction, some riders continue to report problems with their accounts and payment processes, illustrating ongoing issues with system reliability and public trust.
A new study reveals that a whopping 74-percent of riders are experiencing issues with the system, which is set to fully replace the MetroCard by year's end.
More than 40-percent said the OMNY readers didn't register their tap, 34-percent cited delayed charges and 31-percent believed they were flat-out overcharged.
There definitely was a concentration of issues right around beginning of June... we just think that there's work left to do to get it totally ready for the time when the MetroCard is no longer in service at all.
Every day more than 4 million riders choose to tap to pay for travel in every borough, bus stop and subway station.
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